Razorpay Tech Solutions Private Limited
Razorpay Tech Solutions Private Limited
Razorpay Tech Solutions Private Limited
Razorpay Tech Solutions Private Limited
Digital lending
Digital Lending
Digital Lending
How to raise a ticket?
You can create a new support ticket from the Razorpay Dashboard.
To raise a support ticket:
Login into the RazorpayX Dashboard
To raise a support ticket:
Login into the RazorpayX Dashboard
Select “Line of Credit” section on the left side panel
To raise a support ticket:
Login into the RazorpayX Dashboard
Select “Line of Credit” section on the left side panel
You can raise a ticket in two ways:
From User Profile Icon “My Account & Setting”
Need Help Widget
You can raise a ticket in two ways:
From User Profile Icon “My Account & Setting”
Need Help Widget
You can raise a ticket in two ways:
From User Profile Icon “My Account & Setting”
Need Help Widget
From My Account & Setting
Navigate to user profile icon at the top-right corner and click My Account & Settings.
Select Support Tickets Inbox and click + NEW QUERY.
Select whether to:
Click Next
Through Need Help Widget
Need Help Widget
Need Help Widget
Click the Need Help? button at the bottom-right corner of the screen
Click Write To Us in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.
To select wither of the following:
Click Next
Raise a New Request
You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.
Select the category of the issue from the drop-down menu.
Write a description of the issue faced for our better understanding and attach images if available.
Enter the email addresses of other users who you wish to keep informed.
Click Submit
You can file a grievance when you are not satisfied with the support provided for a request you raised in the past
Select the reason for you to file a grievance.
Mention your ticket reference number
Click Next
4. Write a description of the complaint and expectations and click
Submit
You have successfully raised a support request from the RazorpayX Dashboard.
How to check your Ticket Status ?
Click on “Need Help?” widget button at the bottom-right corner of the screen..
Click on the “Your Tickets” tab in the bottom menu.
A new window will appear where you can see all the support tickets raised by you.
Click on the ticket to know the status of your ticket.
SLA for your ticket
Your tickets will be responded to in 48 working hours.
Digital Lending
How to raise a ticket?
You can create a new support ticket from the Razorpay Dashboard.
To raise a support ticket:
Login into the RazorpayX Dashboard
Select “Line of Credit” section on the left side panel
You can raise a ticket in two ways:
From User Profile Icon “My Account & Setting”
Need Help Widget
From My Account & Setting
Navigate to user profile icon at the top-right corner and click My Account & Settings.
Select Support Tickets Inbox and click + NEW QUERY.
Select whether to:
Click Next
Need Help Widget
Click the Need Help? button at the bottom-right corner of the screen
Click Write To Us in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.
To select wither of the following:
Click Next
Raise a New Request
You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.
Select the category of the issue from the drop-down menu.
Write a description of the issue faced for our better understanding and attach images if available.
Enter the email addresses of other users who you wish to keep informed.
Click Submit
You can file a grievance when you are not satisfied with the support provided for a request you raised in the past
Select the reason for you to file a grievance.
Mention your ticket reference number
Click Next
4. Write a description of the complaint and expectations and click
Submit
You have successfully raised a support request from the RazorpayX Dashboard.
How to check your Ticket Status ?
Click on “Need Help?” widget button at the bottom-right corner of the screen..
Click on the “Your Tickets” tab in the bottom menu.
A new window will appear where you can see all the support tickets raised by you.
Click on the ticket to know the status of your ticket.
SLA for your ticket
Your tickets will be responded to in 48 working hours.
Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.
Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.
Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.
ACCEPT PAYMENTS
PAYROLL
BECOME A PARTNER
DEVELOPERS
SOLUTIONS
COMPANY
HELP & SUPPORT
FIND US ONLINE
REGD. OFFICE ADDRESS
Razorpay Tech Solutions Private Limited, First Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030 CIN: U82990KA2023PTC172200 Digital Lending is operated under Razorpay Tech Solutions Private Limited, a Lending Service Provider to Regulated Entities authorised by RBI.
Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.
Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.
Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.
ACCEPT PAYMENTS
PAYROLL
BECOME A PARTNER
DEVELOPERS
SOLUTIONS
COMPANY
HELP & SUPPORT
FIND US ONLINE
REGD. OFFICE ADDRESS
Razorpay Tech Solutions Private Limited, First Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030 CIN: U82990KA2023PTC172200 Digital Lending is operated under Razorpay Tech Solutions Private Limited, a Lending Service Provider to Regulated Entities authorised by RBI.
Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.
Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.
Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.
ACCEPT PAYMENTS
PAYROLL
BECOME A PARTNER
DEVELOPERS
SOLUTIONS
COMPANY
HELP & SUPPORT
FIND US ONLINE
REGD. OFFICE ADDRESS
Razorpay Tech Solutions Private Limited, First Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030 CIN: U82990KA2023PTC172200 Digital Lending is operated under Razorpay Tech Solutions Private Limited, a Lending Service Provider to Regulated Entities authorised by RBI.
Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.
Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.
Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.
ACCEPT PAYMENTS
PAYROLL
BECOME A PARTNER
DEVELOPERS
SOLUTIONS
COMPANY
HELP & SUPPORT
FIND US ONLINE
REGD. OFFICE ADDRESS
Razorpay Tech Solutions Private Limited, First Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030 CIN: U82990KA2023PTC172200 Digital Lending is operated under Razorpay Tech Solutions Private Limited, a Lending Service Provider to Regulated Entities authorised by RBI.
Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.
Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.
Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.
ACCEPT PAYMENTS
PAYROLL
BECOME A PARTNER
DEVELOPERS
SOLUTIONS
COMPANY
HELP & SUPPORT
FIND US ONLINE
REGD. OFFICE ADDRESS
Razorpay Tech Solutions Private Limited, First Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030 CIN: U82990KA2023PTC172200 Digital Lending is operated under Razorpay Tech Solutions Private Limited, a Lending Service Provider to Regulated Entities authorised by RBI.