Privacy Policy

Last updated on July 4th, 2017

This privacy policy applies to your use of the Razorpay website located at razorpay.com (hereafter known as Razorpay), and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, Nokia etc), but not does apply to any third party sites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.

The terms "we", "us", and "Razorpay" refer to Razorpay.com and the terms "you" and "your" refer to you, as a user of Razorpay.com. The term "personal information" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.

By using Razorpay, you agree to be bound by terms of this privacy policy. If you do not agree with these terms, do not use Razorpay.

  1. Information we collect and how we use it

    We use commercially reasonable efforts to ensure that the collection of personal information is limited to that which is necessary to fulfill the purposes identified below. If we use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.

  2. Account information

    If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record personal information such as your name, email address and mobile number. We use your email address to send you updates, news, and newletters (if you willingly subscribe to the newsletter during signup, or anytime after sign up) and contact you on behalf of other users (such as other users who send you friend requests, personal messages, or other social collaboration based events). We use your mobile numbers to send you transaction alerts and sms alerts based on your preferences. Razorpay assures that this information will not be made public or sold to any third party.

    We also store customer information of customers making payments through Razorpay. However, only when customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. However, Razorpay is not liable for misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

  3. Feedback

    If you contact us to provide feedback, register a complaint, or ask a question, we will record any personal information and other content that you provide in your communication so that we can effectively respond to your communication.

  4. Activity

    We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Razorpay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of Razorpay. However, You cannot be identified from this aggregate information.

  5. Cookies

    We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Razorpay may not work properly or at all. Razorpay uses third party tools, who may collect anonymous information about your visits to Razorpay using cookies, and interaction with Razorpay products and services. Such third parties may also use information about your visits to Razorpay products and services and other web sites to target advertisements for Razorpay's products and services. No Personally identifiable information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any personally identifying information about Razorpay's users. Razorpay users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies by browser to browser. Please refer to the help file of your browser to understand the process of deactivating Cookies on your browser.

  6. Enforcement

    We may use the information we collect in connection with your use of Razorpay (including your personal information) in order to investigate, enforce, and apply our Terms of Use and Privacy Policy.

  7. Transfer of information

    We may share your personal information with third parties to provide you with services that we offer through Razorpay, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you.

    We may share your personal information with third parties to provide you with services that we offer through Razorpay, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you.

    We may share your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, "Affiliates") that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.

    We may disclose your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our Terms of Use and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our users, affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive.

    We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.

  8. Links

    Razorpay may contain links to third party websites to which we have no affiliation. Except as set forth herein, we do not share your personal information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites.

  9. Controlling your personal data

    As a registered Razorpay user, you can modify some of your personal information and your privacy preferences by accessing the "Account" section of this website.

  10. Security

    Your account is password protected. We use industry standard measures to protect the personal information that is stored in our database. We limit the access to your personal information to those employees and contractors who need access to perform their job function, such as our customer service personnel. If you have any questions about the security on Razorpay, please contact us.

    You hereby acknowledge that Razorpay is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

  11. Terms and modifications to this Privacy Policy

    We may modify this Privacy Policy at any time, and we will post any new versions on this page. If we make any material changes in the way we use your personal information, we will notify you by sending an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any such changes will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our website. These changes will be effective immediately for new users of Razorpay. Please note that at all times you are responsible for updating your personal information to provide us with your most current e-mail address.

    In the event that the last e-mail you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of Razorpay following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

  12. Dispute resolution

    If you believe that Razorpay has not adhered to this Privacy Policy you may write to Razorpay at the following address:

    e-mail: contact@razorpay.com

    In your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint promptly.

If you have any questions about this Privacy Policy, you can contact us using the contact information listed above.