RazorpayX Users

If you are a registered RazorpayX user, you can:

1. Log in to the

   RazorpayX Dashboard

   .
2. Navigate to Profile and click My Account & Settings.
   
3. Select Support Tickets Inbox and click + NEW QUERY.
   
4. You can either Raise a new request or File a grievance and click Next.
   

Raise a New Request

You can raise a request when you wish for help in setting up certain processes, enabling features or report an issue. To do so:

1. Select the category of the issue from the drop-down menu.
2. Write a description of the issue faced for our better understanding and attach images if available.
3. Enter the email addresses of other users who you wish to keep informed.
4. Click Submit.

File a Grievance

You can file a grievance when you are not satisfied with the support provided for a request you raised in the past. To do so:

1. Select the reason for you to file a grievance.
2. Mention your ticket reference number.
3. Click Next.
   
4. Write a description of the complaint and expectations and click Submit.

RazorpayX Payroll

Write to

RazorpayX Capital

For any issues regarding:

• Corporate Cards: Raise a request on the

  Razorpay Dashboard

  .
• Line of Credit: Raise a request on the

  Razorpay Dashboard

  .