RazorpayX Support

Contact the Support Team for all your queries related to RazorpayX, Payroll or Capital products and offerings.

Handy Tips

To raise a support ticket:

  1. Log in to the


  2. You can raise a ticket in two ways:

    From My Account & Settings

    1. Navigate to user profile icon at the top-right corner and click My Account & Settings.

    2. Select Support Tickets Inbox and click + NEW QUERY.

    3. Select whether to:

      Click Next.

      Raise a new request or File a grievance

    Need Help Widget

    1. Click the Need Help? button at the bottom-right corner of the screen.

    2. Click Write To Us in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.

    3. Select either of the following:

      Click Next.

My Account and Settings

You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.

  1. Select the category of the issue from the drop-down menu.
  2. Write a description of the issue faced for our better understanding and attach images if available.
  3. Enter the email addresses of other users who you wish to keep informed.
  4. Click Submit.
Raise a new Support ticket

You can file a grievance when you are not satisfied with the support provided for a request you raised in the past.

  1. Select the reason for you to file a grievance.
  2. Mention your ticket reference number.
  3. Click Next.
    Enter support ticket number
  4. Write a description of the complaint and expectations and click Submit.
File a Grievance

You have successfully raised a support request from the RazorpayX Dashboard.

Write to

for any queries, requests or other issues related to Payroll.

For any issues regarding:

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