Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about the RazorpayX Dashboard.

1. Can I use RazorpayX as a freelancer/individual?

Unfortunately, we do not support freelancers/individuals on

at the moment.

2. What reports are available on RazorpayX platform?

Downloadable reports are available in every section of the dashboard. Currently only .csv and .xls based reports are available. Know more about


3. How to generate Account Statement report?

Navigate to Account Statement on the RazorpayX Dashboard to generate the report. Know more about


4. Is there a monthly invoice available for the charges deducted?

Yes, we provide monthly invoices. You can download the invoice from the Billing section of your Dashboard. Know more about


5. What are Actionable Insights?

Insights help businesses analyse and manage their expenses better and empower them to take more informed and impactful business decisions.

6. If an account has access to both Razorpay and RazorpayX platforms, is there a combined transactions report for both platforms?


and are different platforms. Transactions created on Razorpay will not show up on RazorpayX platform and vice versa, neither on dashboard nor reports.

7. When I download reports from RazorpayX, the account numbers seem incorrect. What should I do?

In some cases, Google Sheets/Microsoft Excel/other similar applications delete the zeros from account numbers or round off contact numbers. To avoid this, ensure your numbers are not scientifically formatted.
For example, in Google Sheets, you can unselect the Convert text to numbers, dates and formulas checkbox, as shown.

Uncheck the checkbox on Google Sheets to retain original formatting

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