If you have not received the products or services or are dissatisfied with the products or services received and want a refund, contact the business and request for a refund.
If you have made the payment on the business website or app, you can find the support details on their contact us/support page.
If you have made payments using a Payment Link or a Payment Page, you can view the support details on the same page.
If a customer is asking for a refund, the banking partner provides a unique reference number (either RRN, ARN or UTR) when a refund is processed. The customer can use this reference number to track the refund status with the bank.
As a customer, you will be notified of the specific payment to be refunded in 7-10 working days.
Razorpay sends the following email communications for refunds:
After the business processes the refund, Razorpay sends you an email with the refund id and a unique reference number provided by the bank (ARN, RRN or UTR). This mail also contains the
ARN Update Mailer
If you want a refund for a credit card payment, the banking partner will send an ARN to Razorpay. Razorpay sends you an email with this ARN number. You can use this ARN number to trace your transaction with your card issuer.
Razorpay sends the Refund and RRN/ARN Update emailers only if the customer email is passed to us.