Why Instant Refunds?

Last-leg Visibility

Process payment gateway refunds at lightning speed with full visibility on outcome.

Happy Customers

Boost loyalty and retention by giving your customers reasons to come back for more.

Minimized Costs

Reduce operational and support costs by simplifying the refund process.

Refunds at Scale

Reduce drop-offs by handling high volumes of refunds with a simple API call.

How does Instant Refunds work

Step 1
Customer initiates a refund request

Step 2
Business receives the request and initiates the refund instantly

Step 3
Customer receives the refund within minutes on their original payment source

How to enable Instant Refunds

Razorpay Dashboard

Contact Razorpay Support to activate Instant Refunds on your Dashboard without making any changes to your current business process

API integration

Make bare minimum changes to your existing API integration to quickly enable Instant Refunds

Learn More
illustration

From 7200 minutes to 2 minutes

Razorpay’s Instant Refunds tackles the lengthy and opaque life-cycle of refunds. By using this feature, merchants can now assure that the refunds shall hit the end-customer’s account within 2 minutes of the initiation.

Read More

Frequently Asked Questions

FAQ's

How long does it take for the customer to receive the refund?
How long does it take for the customer to receive the refund?

With Razorpay Instant Refunds, your customer would ideally receive the refund in minutes, upon you initiating the same.

What are the advantages of Instant Refunds?
What are the advantages of Instant Refunds?

On enabling Instant Refunds, you can process payment gateway refunds at lightning speed with full visibility on outcome, while boosting customer loyalty and retention.

On the other hand, you also reduce operational and support costs by simplifying the refund process while reducing drop-offs by handling high volumes of refunds.

What is the prerequisite for getting Instant Refunds enabled?
What is the prerequisite for getting Instant Refunds enabled?

Any merchant already live on Razorpay payment solution/s is eligible for Instant Refunds.

New merchants have to sign up with Razorpay and use any of the payment solutions to to be able to use Instant Refunds.

How do I initiate a refund?
How do I initiate a refund?

You can initiate a refund in two methods:

1. Via Razorpay Dashboard
Contact Razorpay Support to activate Instant Refunds on your Dashboard without making any changes to your current business process.
After activation, you can make an Instant Refund in three simple steps.
Step 1 Customer initiates a refund request
Step 2 Business receives the request and initiates the refund instantly
Step 3 Customer receives the refund within 2 minutes on their original payment source

2. Via API integration
Make bare minimum changes to your existing API integration to quickly enable Instant Refunds

Does Razorpay provide International Payments support?
Does Razorpay provide International Payments support?

Yes, Razorpay provides support for International transactions. We support all major international cards and 92 currencies including USD, EUR, GBP, SGD, AED. After signing up on Razorpay, you can request for international support by raising a ticket on https://razorpay.com/support/#request

Does Razorpay support Instant Refunds for International Payments?
Does Razorpay support Instant Refunds for International Payments?

Yes

What payment modes does Instant Refunds support?
What payment modes does Instant Refunds support?

Currently, Razorpay Instant Refunds supports all major credit cards and UPI payments. We’ll start supporting netbanking and debit cards very soon.

Here’s a complete list of payment methods we support:

Method of PaymentSupported Banks/PSPs for Instant Refund
Credit CardsAxis Bank, HDFC Bank, IndusInd Bank, Kotak Bank, Andhra Bank, ICICI Bank, City Bank, Standard Chartered Bank, HSBC Bank, Punjab National Bank, Canara Bank, Union Bank of India, Bank of India, Corporation Bank, Syndicate Bank, Indian Overseas Bank, Bank of America, IDBI Bank, Bank of Baroda, YES Bank, SBI, RBL, Bank of Maharashtra, Federal Bank, Karanatak Bank, Karur Vysya Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, South Indian Bank.
UPIAll PSPs

Is there a fee for processing the Instant Refunds?
Is there a fee for processing the Instant Refunds?

Razorpay levies a small fee for processing Instant Refunds, which is deducted from your Razorpay Balance while processing the refund.

This fee is charged because Razorpay has to bear the subsequent cost of processing the fund transfer to your customer’s account for refund. This deduction takes place only if you decide to process the refund instantly.
In case Instant Refunds is not successful, and the refund takes 5-7 working days, the levied fee is reversed to your balance.

How long does it take for the customer to receive the refund?

With Razorpay Instant Refunds, your customer would ideally receive the refund in minutes, upon you initiating the same.

What are the advantages of Instant Refunds?

On enabling Instant Refunds, you can process payment gateway refunds at lightning speed with full visibility on outcome, while boosting customer loyalty and retention.

On the other hand, you also reduce operational and support costs by simplifying the refund process while reducing drop-offs by handling high volumes of refunds.

What is the prerequisite for getting Instant Refunds enabled?

Any merchant already live on Razorpay payment solution/s is eligible for Instant Refunds.

New merchants have to sign up with Razorpay and use any of the payment solutions to to be able to use Instant Refunds.

How do I initiate a refund?

You can initiate a refund in two methods:

1. Via Razorpay Dashboard
Contact Razorpay Support to activate Instant Refunds on your Dashboard without making any changes to your current business process.
After activation, you can make an Instant Refund in three simple steps.
Step 1 Customer initiates a refund request
Step 2 Business receives the request and initiates the refund instantly
Step 3 Customer receives the refund within 2 minutes on their original payment source

2. Via API integration
Make bare minimum changes to your existing API integration to quickly enable Instant Refunds

Does Razorpay provide International Payments support?

Yes, Razorpay provides support for International transactions. We support all major international cards and 92 currencies including USD, EUR, GBP, SGD, AED. After signing up on Razorpay, you can request for international support by raising a ticket on https://razorpay.com/support/#request

Does Razorpay support Instant Refunds for International Payments?

Yes

What payment modes does Instant Refunds support?

Currently, Razorpay Instant Refunds supports all major credit cards and UPI payments. We’ll start supporting netbanking and debit cards very soon.

Here’s a complete list of payment methods we support:

Method of PaymentSupported Banks/PSPs for Instant Refund
Credit CardsAxis Bank, HDFC Bank, IndusInd Bank, Kotak Bank, Andhra Bank, ICICI Bank, City Bank, Standard Chartered Bank, HSBC Bank, Punjab National Bank, Canara Bank, Union Bank of India, Bank of India, Corporation Bank, Syndicate Bank, Indian Overseas Bank, Bank of America, IDBI Bank, Bank of Baroda, YES Bank, SBI, RBL, Bank of Maharashtra, Federal Bank, Karanatak Bank, Karur Vysya Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, South Indian Bank.
UPIAll PSPs

Is there a fee for processing the Instant Refunds?

Razorpay levies a small fee for processing Instant Refunds, which is deducted from your Razorpay Balance while processing the refund.

This fee is charged because Razorpay has to bear the subsequent cost of processing the fund transfer to your customer’s account for refund. This deduction takes place only if you decide to process the refund instantly.
In case Instant Refunds is not successful, and the refund takes 5-7 working days, the levied fee is reversed to your balance.

Want to start Accepting Payments? You're in Good Company

Businesses from across India use Razorpay to accept payments.

client-logos
client-logos

Delight your customers with Instant Refunds

Handle the entire payments lifecycle with our technologically advanced payments solution.