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Say Goodbye to Chargeback Fraud

Protect your business and maximize revenue with Shield’s AI-powered risk engine

0

7K

1%

13K

2%

20K

3%

27K

4%

34K

5%

Weekly

Daily

Total sales value

2,00, 67,298.29

Frauds Prevented

81,644.10

Value of reported frauds

0.41%

Fraud-to-sales ratio

58

Number of reported frauds

Total sales value (in ₹)

Value of reported frauds (in ₹)

Fraus-to-sales ratio (%)

Say Goodbye to Chargeback Fraud

Protect your business and maximize revenue with Shield’s AI-powered risk engine

0

7K

1%

13K

2%

20K

3%

27K

4%

34K

5%

Weekly

Daily

Total sales value

2,00, 67,298.29

Frauds Prevented

81,644.10

Value of reported frauds

0.41%

Fraud-to-sales ratio

58

Number of reported frauds

Total sales value (in ₹)

Value of reported frauds (in ₹)

Fraus-to-sales ratio (%)

Say Goodbye to Chargeback Fraud

Protect your business and maximize revenue with Shield’s AI-powered risk engine

Payments

Banking+

Payroll

Partners

Resources

Support

How Shield Works

How Shield Works

How Shield Works

Predict

Uses machine learning to analyze every transaction in real-time.

Prevent

Identifies and prevents fraudulent transactions with high precision.

Protect

Automatically blocks fraudulent transactions and secures your revenue.

Predict

Uses machine learning trained on billions of data points to analyze every transaction

Prevent

Identifies fraudulent activity with high precision, reducing false positives

Protect

Automatically blocks fraudulent transactions and secures your revenue

Step 4

Your paperwork will be handled and your SOFTEX filed!

Fight Fraud, Not Real Customers

Grow your business with confidence while Shield handles chargebacks

Higher Success Rates

Boost payment success rates by up to 10% with precise fraud detection.

Zero Fraud Chargeback Liability

Suffered a fraud chargeback? We’ll cover your losses.

Improved Customer Experience

Real customers don’t like declines. Keep their experience seamless.

Fight Fraud, Not Real Customers

Grow your business with confidence while Shield handles chargebacks

Higher Success Rates

Boost payment success rates by up to 10% with precise fraud detection.

Zero Fraud Chargeback Liability

Suffered a fraud chargeback? We’ll cover your losses.

Improved Customer Experience

Real customers don’t like declines. Keep their experience seamless.

An unmatched risk engine trained on billions of data points

2 Bn

Datapoints

Razorpay processes over a billion transactions annually; all this data makes Shield's performance unrivalled

160+

Countries

We've analysed transactions from every corner of the globe, so Shield knows a high-risk payment when it sees one

10 Mn

Cards

We process millions of unique international cards; so no card is new to Shield

50K+

Businesses

We serve over 50k cross-border businesses, helping Shield learn to spot fraud patterns

Built for growth.
By those who get international payments.

Give your business the
Shield advantage today

Give your business the
Shield advantage today

Give your business the
Shield advantage today

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What is Razorpay Chargeback Shield?

Razorpay Chargeback Shield is a comprehensive fraud prevention program designed to protect your business from chargeback fraud. It uses an advanced machine learning-powered risk engine, built on Razorpay’s proprietary global transaction data, to detect suspicious transactions, helping you reduce the risk of chargebacks and revenue loss while keeping success rate high.

How does Chargeback Shield work?

Chargeback Shield leverages machine learning and fraud detection models to analyze transaction patterns and identify potential threats. It monitors incoming payments in real-time and flags suspicious transactions. Shield benefits businesses in two ways: one, by preventing genuine customers from getting declined through its high precision risk engine, leading to incremental revenue that otherwise would be lost. And two, by covering the cost of fraud chargebacks in exchange for a fixed per transaction fee.

What types of fraud does Chargeback Shield cover?

Chargeback Shield covers all types of chargeback fraud. These include fraudulent use of cards (cards used without the authentication of customers), use of cards reported lost, use of counterfeit cards, and account takeovers. 

How much does Chargeback Shield cost?

Pricing for Chargeback Shield depends on your business needs and transaction volume. Please reach out to our sales team for a detailed pricing structure.

How can Chargeback Shield benefit my business?

By using Chargeback Shield, you can:
Reduce chargeback rates: Minimize the impact of fraudulent transactions.
Save on dispute fees: Protect your revenue by preventing costly chargeback fees.
Improve customer trust: Enhance your brand reputation by ensuring secure transactions.
Optimize your bottom line: Safeguard your profits and reduce operational headaches.

Will Chargeback Shield affect the payment experience for my customers?

No, Chargeback Shield operates in the background without disrupting your customer’s payment experience. It ensures that only suspicious transactions are flagged, allowing genuine transactions to proceed seamlessly.

Does Chargeback Shield cover both domestic and international transactions?

Chargeback Shield covers only international payments.

Does Chargeback Shield guarantee 100% protection against chargebacks?

Chargeback Shield’s risk engine significantly reduces the risk of chargebacks through proactive detection and prevention. But more importantly, Chargeback Shield assumes liability for any chargeback fraud that does occur, ensuring that you are covered 100%.

How can I get started?

If you’re an existing Razorpay merchant, simply log in to your Razorpay dashboard and enable Chargeback Shield. For new users, you can sign up for a Razorpay account here.

What is Razorpay Chargeback Shield?

Razorpay Chargeback Shield is a comprehensive fraud prevention program designed to protect your business from chargeback fraud. It uses an advanced machine learning-powered risk engine, built on Razorpay’s proprietary global transaction data, to detect suspicious transactions, helping you reduce the risk of chargebacks and revenue loss while keeping success rate high.

How does Chargeback Shield work?

Chargeback Shield leverages machine learning and fraud detection models to analyze transaction patterns and identify potential threats. It monitors incoming payments in real-time and flags suspicious transactions. Shield benefits businesses in two ways: one, by preventing genuine customers from getting declined through its high precision risk engine, leading to incremental revenue that otherwise would be lost. And two, by covering the cost of fraud chargebacks in exchange for a fixed per transaction fee.

What types of fraud does Chargeback Shield cover?

Chargeback Shield covers all types of chargeback fraud. These include fraudulent use of cards (cards used without the authentication of customers), use of cards reported lost, use of counterfeit cards, and account takeovers. 

How much does Chargeback Shield cost?

Pricing for Chargeback Shield depends on your business needs and transaction volume. Please reach out to our sales team for a detailed pricing structure.

How can Chargeback Shield benefit my business?

By using Chargeback Shield, you can:
Reduce chargeback rates: Minimize the impact of fraudulent transactions.
Save on dispute fees: Protect your revenue by preventing costly chargeback fees.
Improve customer trust: Enhance your brand reputation by ensuring secure transactions.
Optimize your bottom line: Safeguard your profits and reduce operational headaches.

Will Chargeback Shield affect the payment experience for my customers?

No, Chargeback Shield operates in the background without disrupting your customer’s payment experience. It ensures that only suspicious transactions are flagged, allowing genuine transactions to proceed seamlessly.

Does Chargeback Shield cover both domestic and international transactions?

Chargeback Shield covers only international payments.

Does Chargeback Shield guarantee 100% protection against chargebacks?

Chargeback Shield’s risk engine significantly reduces the risk of chargebacks through proactive detection and prevention. But more importantly, Chargeback Shield assumes liability for any chargeback fraud that does occur, ensuring that you are covered 100%.

How can I get started?

If you’re an existing Razorpay merchant, simply log in to your Razorpay dashboard and enable Chargeback Shield. For new users, you can sign up for a Razorpay account here.

What is Razorpay Chargeback Shield?

Razorpay Chargeback Shield is a comprehensive fraud prevention program designed to protect your business from chargeback fraud. It uses an advanced machine learning-powered risk engine, built on Razorpay’s proprietary global transaction data, to detect suspicious transactions, helping you reduce the risk of chargebacks and revenue loss while keeping success rate high.

How does Chargeback Shield work?

Chargeback Shield leverages machine learning and fraud detection models to analyze transaction patterns and identify potential threats. It monitors incoming payments in real-time and flags suspicious transactions. Shield benefits businesses in two ways: one, by preventing genuine customers from getting declined through its high precision risk engine, leading to incremental revenue that otherwise would be lost. And two, by covering the cost of fraud chargebacks in exchange for a fixed per transaction fee.

What types of fraud does Chargeback Shield cover?

Chargeback Shield covers all types of chargeback fraud. These include fraudulent use of cards (cards used without the authentication of customers), use of cards reported lost, use of counterfeit cards, and account takeovers. 

How much does Chargeback Shield cost?

Pricing for Chargeback Shield depends on your business needs and transaction volume. Please reach out to our sales team for a detailed pricing structure.

How can Chargeback Shield benefit my business?

By using Chargeback Shield, you can:
Reduce chargeback rates: Minimize the impact of fraudulent transactions.
Save on dispute fees: Protect your revenue by preventing costly chargeback fees.
Improve customer trust: Enhance your brand reputation by ensuring secure transactions.
Optimize your bottom line: Safeguard your profits and reduce operational headaches.

Will Chargeback Shield affect the payment experience for my customers?

No, Chargeback Shield operates in the background without disrupting your customer’s payment experience. It ensures that only suspicious transactions are flagged, allowing genuine transactions to proceed seamlessly.

Does Chargeback Shield cover both domestic and international transactions?

Chargeback Shield covers only international payments.

Does Chargeback Shield guarantee 100% protection against chargebacks?

Chargeback Shield’s risk engine significantly reduces the risk of chargebacks through proactive detection and prevention. But more importantly, Chargeback Shield assumes liability for any chargeback fraud that does occur, ensuring that you are covered 100%.

How can I get started?

If you’re an existing Razorpay merchant, simply log in to your Razorpay dashboard and enable Chargeback Shield. For new users, you can sign up for a Razorpay account here.

Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.

RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.


Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.

Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.

Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.

RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.


Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.

Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.

Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.

RazorpayX supercharges your business banking experience, bringing effectiveness, efficiency, and excellence to all financial processes. With RazorpayX, businesses can get access to fully-functional current accounts, supercharge their payouts and automate payroll compliance.


Manage your marketplace, automate bank transfers, collect recurring payments, share invoices with customers and avail working capital loans - all from a single platform. Fast forward your business with Razorpay.

Disclaimer: The RazorpayX powered Current Account and VISA corporate credit card are provided by RBI licensed banks. Your RazorpayX powered current account is provided by our partner banks i.e, ICICI, RBL, Yes bank, in accordance with RBI regulations. RazorpayX itself is not a bank and doesn't hold or claim to hold a banking license.