What’s new at Razorpay Thirdwatch?
NEW
Address CorrectionNEW
Filter out risky orders that contain non-deliverable/incorrect addresses and now send a message via SMS or email to the customer to edit/update the address.
Activate Now
UPCOMING
Address RecommendationUPCOMING
Incorrect/undeliverable addresses contribute to more than 50% of RTO orders. Now identify incorrect addresses and update them automatically with Thirdwatch’s advanced AI engine.
Request Early Access
UPCOMING
WhatsAppUPCOMING
Send order confirmations, address correction messages, payment links and many more via WhatsApp and automate customer actions with your order management/shipping platforms.
Request Early Access
UPCOMING
Automation SuiteUPCOMING
Automate and setup workflows for risky order cancellation, duplicate order cancellation, order confirmations, address correction, processing payment links and many more
Request Early Access
How does Thirdwatch
supercharge your Shopify store?
Identify non-deliverable addresses before shipping, improve success rates and increase revenue.
Detect risky and fraud orders which pose a high risk of RTO and substantially cut down on RTO losses.
Return to Origin (RTO) and fraud orders may contribute up to 50% of your e-commerce orders. Keep RTO rates at bay with Thirdwatch!
How does
Thirdwatch work?
The AI engine processes all orders directly on your Shopify store. It flags low-risk orders as ‘green’ and high-risk orders as ‘red’. Red-flagged orders can be then approved or rejected depending on the risk reasons.

Green Flagged Orders

The green flagged orders are successfully shipped to the customers
Mb-green-orders-mob
The green flagged orders are successfully shipped to the customers
green-orders

Approved Red Flagged Orders

The business owner reviews the risk reasons and approves the orders. They are shipped successfully to the customer.
MB-approved-red-mob
The business owner reviews the risk reasons and approves the orders. They are shipped successfully to the customer.
approved-red

Rejected Red Flagged Orders

The business owner reviews the risk reasons and rejects the orders.
MB-rejected-red-mob
The business owner reviews the risk reasons and rejects the orders.
rejected-red
Why should you
choose Thirdwatch?
Thirdwatch offers multiple features to successfully help keep RTO rates in check, increase success rates and reduce Cash on Delivery fraud. Make smarter decisions and improve your profitability.
LocationShipping Address Verification
Identify incomplete and non-deliverable addresses
Know more
alertRisky Order Profiling
Filter out fraudsters with Artificial Intelligence
Know more
stackAdvanced Dashboard Analytics
360-degree RTO and fraud insights in one place
Know more
rackModel Customization
ML algorithms localised to suit your business
Know more
automationIntelligent Automation
Automate actions on red flagged orders
Know more
Do more with
Thirdwatch Apps!
Reviewing red flagged risky orders may seem daunting. Use the Thirdwatch Apps for an additional layer of confirmation.
order-confirmationOrder Confirmations
Double check risky orders with the customer before shipping, through SMS, IVR or WhatsApp and increase success rates.
Learn More
prepay-codPrePay CoD
Convert risky CoD orders to prepaid by sending Payment Links. Configure discounts, set reminders, automate payment status and more!
Learn More
Explore the
Thirdwatch library!
Exclusive e-commerce stories, customer testimonials, new product launches and all our exciting updates!
blog1 Image
Blog
Read more on how to keep RTO rates at bay and save up to 30% of your business costs with Thirdwatch!
Read More >
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Case Study
Explore our success story on how we reduced KaratCart's RTO rates by over 36 percent!
Read More >
blog3 Image
Feature
Detect fraud on your online Shopify store directly with the all-new Shopify Tags.
Read More >
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Blog
Check out why Razorpay Thirdwatch is featured as the top recommendation for Shopify stores.
Read More >
blog5
Feature
Explore the details of order confirmation via SMS, email and IVR through Order Confirmations feature.
Read More >
blog6
Article
Discover why your e-commerce store needs a fraud prevention tool to reduce losses and scale revenue.
Read More >
blog7
Blog
A guide to starting an online store on one of the biggest e-commerce platforms, Shopipfy.
Read More >
How does Thirdwatch leverage
Artificial Intelligence?
Thirdwatch uses the following Machine Learning algorithms to help make smarter shipping decisions for your business.
Partner-1
Address Deliverability Model
Leverages Deep Learning and Natural Language Processing for evaluating address completeness
Partner-2
User Behaviour
Analyses past transactions, previous RTO and fraud rates and on website specific patterns of online shoppers
Partner-3
Cross Platform
Harnesses data learnings from multiple e-commerce platforms for detecting delinquent user behaviour
Partner-4
Device Fingerprinting
Profiles fraudulent users who use fake accounts, email IDs, phone numbers etc at a device level across platforms
Your Data is Safe With Us!
dss
dss
Thirdwatch is PCI and DSS-compliant, which means we consistently adhere to the guidelines set forth by the PCI Standards Council.

Double Thumbs Up from Thirdwatch Customers

Using Thirdwatch ultimately lead to savings as we reduce other costs associated with managing and shipping COD orders

Thirdwatch was easy to deploy and we had everything set up in no time. It is interesting how they are making good use of their learnings to flag risky orders, and we are happy to have such a feature for our store. The PrePay CoD feature is very thoughtful and on point. We started seeing our customers using this option (for just a small discount) since day 1. The team at Thirdwatch is extremely responsive too. A good, satisfying experience.

udayan-tea
Soveet Gupta
Director & COO, Udyan Tea

Slashes RTO Costs by 36% with Razorpay Thirdwatch!

RTO was the biggest problem we faced, which we failed to predict earlier. Thirdwatch provided a unique and comprehensive solution to solve this problem in the Indian market. At the end of the first month with Thirdwatch, RTO rates were reduced by 10%. Within just three months of usage, we could see visible changes in efficiency and KaratCart was able slash its RTO rates by 36 percent!’

karatcart
Tanya,
Partner, KaratCart

Helped us scale without worrying about RTO losses

We sell health supplements online. Partnering with Thirdwatch has allowed us to cater to customers from across India without worrying about the Return-To-Origin (RTO) losses. It has played a very critical role to identify fake or non-deliverable addresses from regions across the country and with their customisation tools, we could also detect orders on our own current learnings.

nutrabay
Shreyans Jain
Founder, Nutrabay

We are very optimistic that we will convert a good percentage of our risky CoD orders

Razorpay Thirdwatch has helped Andme in ensuring that RTO rates remain low over the last few months. It has also helped us in improving our successful delivery rates, especially for prepaid orders by identifying incorrect/incomplete shipping addresses for us. We recently signed up for early access of Thirdwatch’s latest feature, PrePay CoD payment links. Since signing up, it has been a fairly great and fresh experience. We are very optimistic that we will convert a good percentage of our risky CoD orders to prepaid and further reduce RTO over time. This feature shows a lot of promise, indeed.

&me
Ankur Goyal
Founder & CEO, &Me

Accurately identified impulse purchases reducing cancellation

Pipa Bella is an online store of stylish jewellery. Before integration with Thirdwatch, we were witnessing a high number of cancellations after shipment by impulse buyers and customers who placed multiple orders after seeing a promotional price drop. After going live, we were able to identify 100% of duplicate orders and a major share of impulse purchases leading to a major reduction in our RTO rate along with Address Verifications from Thirdwatch alerts.

Pipebella
Arjun kapoor
VP Product Development & Technology, Pipa Bella

Our RTO rate reduced by 30% and we saved over INR 1.5 lakhs monthly in shipping costs!

Nicci Skincare is an online cosmetics store. We've been in the business for a few years now and Return-To-Origin orders are a big problem for businesses like ours. Using Thirdwatch has helped us in dealing with incomplete addresses and in detecting impulse and fraudulent orders. Our RTO rate (significantly) reduced by 30% because of Thirdwatch and we saved over INR 1.5 lakhs monthly in shipping costs! Highly satisfied with the product.

NicciSkinCare
Shabaaz Khan
Co-Founder & CEO, NicciSkinCare
Only the truth.
No hidden charges.
Choose a plan that suits your business needs. No Setup or Maintenance Fees.

Standard Plan

0.6%
0.3%*
of order value

*Up to a maximum of ₹20 for any order size

  • 5-minute onboarding
  • Automate with APIs
  • Real-time synchronization
  • Advanced analytics dashboard
Start 1-Month Free Trial

Start Fighting Fraud with Thirdwatch

Scale your business like never before with India's first ever e-commerce RTO and fraud solution.

✕

LocationShipping Address Verification

Thirdwatch identifies incomplete and non-deliverable addresses. You can verify and update the address with the customer via an SMS, WhatsApp or even a direct call and increase order deliverability rates.

shipping-address-verification
✕

alertRisky Order Profiling

Thirdwatch captures orders directly from your storefront. It flags risky and fraud orders in milliseconds upon analysing 300+ parameters and provides detailed reasons. Reduce potential order cancellations and RTO orders with Thirdwatch.

risky-order-profiling
✕

stackAdvanced Dashboard Analytics

Get RTO insights at a state/city/pincode level and discover cues that contribute to your RTO losses. Get detailed order review reports to understand delinquent behaviour and incorporate learnings in your business strategy.

advanced-ashboard-analytics
✕

rackModel Customization

Thirdwatch’s ML Algorithms learn, grow with time and localise the learnings to constantly improve accuracy according to your business’s needs. You can also set your own flagging rules to make it even more flexible. What’s more, blacklist certain users based on email IDs/phone numbers etc

✕

automationIntelligent Automation

Automation is essential as your e-commerce business grows. Set intelligent workflows to automate accepting or rejecting red flagged orders based on the risk reasons and save on operational and support costs.