WhatsApp Terms and Conditions

Last updated on November 18, 2021

  1. These terms and conditions ("Terms and Conditions") shall form a legally binding contract between “you /the Customer” and Razorpay Software Private Limited and its subsidiaries and/or affiliates (Collectively “Razorpay”), and shall be further subject to such terms as Razorpay may agree with "WhatsApp" and/or any other service providers. These Terms and Conditions shall be in addition to and not in derogation of the general terms & privacy policy.

  2. You agree and acknowledge that you are subscribing to and participating in the service offered by Razorpay through WhatsApp at your sole discretion and by entering your contact number or following other instructions mentioned on razorpay.com or Dashboard or mentioned in the WhatsApp communication.

  3. Razorpay is offering the below mentioned services via WhatsApp (“Service”) at its sole discretion and reserves the right to withdraw/modify/retract the terms or the Service at any time, without any notice. The subscription of the Service will allow Razorpay to send relevant communications to the Customer on WhatsApp. The Service would enable the Customer:

  • Apply for a various loan products such as Working Capital Loan, Corporate Credit Card, Cash Advance, ES Instant Settlement from our lending partners (“Lender”)

  1. You understand that the Service cannot be used for grievance redressal or reporting complaints or for any other purpose except as stated above. Razorpay shall assume no liability or responsibility for any other service request, complaints or any other communication on this channel and will not be bound to take cognizance of any such communication.

  2. The Customer understands that the receipt of messages by him/her shall be subject to a working network connection and the Customer shall ensure and maintain appropriate network connection for the same. Razorpay shall not be held responsible for any delay or non-receipt of the responses/communication from Razorpay.

  3. The Customer understands that the output and responses received by the Customer on WhatsApp are based on a program running at the back end and may vary basis the inputs entered by the Customer. This program has been developed and is regularly enhanced to handle the inputs in best possible manner. Razorpay shall not be held liable or responsible for any delay in responses or any inaccuracy/ inconsistency in the output/responses/ suggestions.

  4. The Customer understands and agrees that he/she shall not submit or transmit any content through this Service that may be:

  • Untrue, derogatory, defamatory, obscene, vulgar, or contain any lascivious or pornographic content.
  • Infringes any third-party rights including Intellectual Property Rights.
  • Encourages the commission of a crime, civil wrong or violation of any law of the land or the jurisdiction where the Customer resides.

  1. Under no circumstances shall Razorpay, or its agents, affiliate companies, officers, directors, employees, and contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that may result from the use of, or inability to use, this Service or for receipt of any response provided by the program.

  2. The Customer understands that usage of WhatsApp and subscription of the Service is susceptible to risks. Any message and/or information that may be exchanged is subject to risks of being read, interrupted, intercepted, misused or defrauded by a third party or otherwise subject to manipulation by a third party or involve delay in transmission. Razorpay shall not be responsible for the consequences arising out of or in connection with using the Service. More particularly the Customer agrees that the documents/information he/she is requesting for would be governed by the policies and protection offered by WhatsApp from time to time which are subject to changes and that Razorpay assumes no responsibility or liability for any of the foregoing.

  3. The Customer agrees and authorizes Razorpay to collect, disclose and store, from time to time, any information and data relating to him/her (including personal sensitive data or information and any information that requires a consent under the Information Technology Act, 2008 and/or any other statute) and/or the Facility and/or other facilities availed by me/us and/or the ‘financial information’ as defined in Section 3(13) of IBC, in or outside India without requirement of any notice or intimation:

  • to any of its Affiliates or any of their employees, agents, representatives etc.;
  • to third parties engaged by the Lender for purposes such as marketing of services and products;
  • to any rating agency, insurer or insurance broker of, or direct or indirect provider of credit protection to the Lender or any affiliates of Razorpay;
  • to any of the service providers or professional advisers of Razorpay with the rights to further share it with their sub-contractors in any jurisdiction;
  • to any credit bureau, database/databanks, corporate, banks, financial institutions etc.
  • to any authority or other person as required by applicable law;
  • to any person pursuant to an order or direction of an authority;
  • to any credit information company, other agencies or any information utility or other lenders of the Borrower including who may also use, process the said information and data disclosed by the Lender in the manner as deemed fit by them, and who may for consideration or otherwise furnish such processed information and data or products thereof prepared by them, to banks/financial institutions and other credit guarantors or registered users, as may be specified by the RBI; and / or;
  • to any other person:
    • to whom the Lender may potentially assign or transfer or novate all or any of its rights and obligations under the Facility Documents/Facility; and/or
    • pursuant to the processing or management of data relating to the Facility or the Borrower; and/or
    • as the Lender may deem fit.

  1. The Customer expressly authorizes/consents to Razorpay, its group companies , its various service providers or agents, to contact him/her through e-mails, telephones, messages, SMS, WhatsApp or other applications or otherwise even if his/her name appear in the Do Not Call or Do Not Disturb Register to inform him/her about the marketing schemes, promotional schemes, various financial and other products and/or offerings of other services, loyalty programs or any other aspect offered by them. The Customer agrees to a) the use of e-mails, messages, SMS, WhatsApp and/or other applications for communication or sharing of information or documents (PAN, Address proof, Business KYC, Business financial documents) b) abide by the terms and conditions of such applications and to the risks associated with such applications or sharing of information through them. The Customer agrees that this consent shall continue to be valid even if the loan applied for has been rejected or closed.

  2. The Customer hereby consents to receiving information from Central KYC Registry through SMS/Email on the registered number/Email address.

  3. The Customer hereby provides consent to Razorpay to obtain and / or submit his/her information from / to Credit Information Company and/or information utility and/or such institution set up under the provisions of law from time to time, as and when required.

  4. The Customer is aware that authentication technologies and strict security measures are required for using Mobile applications. The Customer shall ensure that the passwords/authentication details and/or any personal information or other sensitive information is not revealed to any third-party including employees of Razorpay. The Customer shall be solely responsible for all the communication exchanged between them and Razorpay while subscribing and participating in the Service.

  5. The Customer agrees to abide by all the terms and conditions/ privacy policy of WhatsApp or any third-party application that may be accessed by you. You further understand that you are solely responsible for maintaining security safeguards of your WhatsApp account linked to the registered mobile number.

  6. The Customer agrees that he/she shall not have any claim against Razorpay on account of any suspension, interruption, non-availability or malfunctioning of the Service due to any link/mobile/technological/system failure at Razorpay’s end for any reason thereof.

  7. It is advisable for the Customers who have subscribed to this Service to delete the WhatsApp Application when changing their mobile device.

  8. Razorpay shall have the absolute discretion to amend or supplement any of the WhatsApp Terms and Conditions, features and benefits in relation to the Services. Razorpay may communicate the amended WhatsApp Terms and Conditions by hosting the same on its website or in any other manner as decided by Razorpay. The Customer shall be deemed to have accepted the amended WhatsApp Terms and Conditions by continuing to use the Services.

  9. These WhatsApp Terms and Conditions shall be governed by laws of India. Any dispute or differences arising out of or in connection with the Services shall be subject to the exclusive jurisdiction of the Courts of Bengaluru.

  10. The WhatsApp Terms and Conditions mentioned above are an indicative list of terms and conditions of Razorpay’s lending partners’ loan products and should be read in conjunction with Lender’s financing documents.

  11. The Customer understands and agrees that any document/information provided to Razorpay through WhatsApp is true, correct and best of its knowledge. Razorpay will not be held liable or responsible for the contents or veracity thereof.

  12. The Customer hereby declares that he/she has read, understood and agrees to the WhatsApp Terms & Conditions mentioned herein.