Terms and conditions
Part A: General terms and conditions
These terms for Singapore (“Terms”) constitute a legal agreement between You and Razorpay International Services Pte. Ltd. (“Razorpay SG”, “Razorpay” or “us”, or “we” or “our””). The Terms, constituted of Part A: General Terms and Conditions and Part B: Specific Terms of Use govern Your access and use of Razorpay SG services, including payments, technology, software, analytics or any other services, tools or products offered or made available by Razorpay SG or its Affiliates, or their Facility Providers, (“Services”). The Services may be offered or made available to You via our website, mobile applications, software, APIs, social media, or other access channels (“Platform”). The Services provided by Razorpay SG through the Platform are available and are appropriate only for use in Singapore. These Terms incorporate the Terms of Service, provided however that in the event of a conflict between these Terms and the Terms of Service then these Terms shall prevail. Please read these Terms carefully before accessing the Platform or using the Services. By accessing the Platform or using the Services, You agree to be bound by these Terms, including our Privacy Policy and any other policy on the Platform. If You do not agree to these Terms or do not wish to be bound by these Terms, You must immediately terminate the use of the Services. “You”, “Yours”, “Yourself” or “Merchant” refers to customers, who may be a non-registered individual or corporate body, who register for, use, or access the Platform or Services. “Affiliate”, means any other entity, directly or indirectly controlling, controlled by, or under common control of or with, that Razorpay SG or any entity forming part of Razorpay SG.
Razorpay SG reserves the right to amend or otherwise modify the Terms at any time by posting an updated version on the website. The updated Terms shall take effect immediately upon posting. It is Your responsibility to review these Terms periodically for updates/amendments. Your continued access of the Platform or use of the Services signifies Your assent/ratification of the updated or modified Terms. If You object to these Terms or any subsequent modifications to these Terms in any way, Your only recourse is to immediately terminate the use of the Services.
We may require You to agree to additional terms (if any) in connection with specific services that You may avail from time to time.
Propreitory Rights
Your use of services
2.1 To register for a Razorpay Account or use the Services, You must provide us with your description of Your basic business operations, Your enterprise email address; information on Your legal and beneficial owners (if applicable), business names (both Your legal and trading names), merchant category code, URL of Your online sites, Your shipping address, financial statements and information relating to Your financial standing, copies of Your constitutional documents (if applicable) or any other information we may reasonably request. We may also collect personal information, including name, birthdate, and government-issued identification number, about Your beneficial owners, principals, and Your account administrator. Your account will remain in a preliminary state until all required information has been verified and approved by us. We reserve the right to terminate Your account at any time and for any reason prior to full approval. We further reserve the right to periodically review and verify Your account after the initial approval in accordance with our internal policies or as required pursuant to Applicable Laws. Such periodic review may result in suspension of Your account or Your access to the Platform or use of the Services. Your sole recourse will be to raise a complaint in accordance with the Grievance Redressal Policy. You explicitly agree that Razorpay SG’s decision on this matter shall be final and binding on You.
2.2 You also agree to provide true, accurate, current and complete information about Yourself as and when prompted by the website. If You provide any information that is untrue, inaccurate, not updated or incomplete (or subsequently becomes untrue, inaccurate or incomplete), or Razorpay SG has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, Razorpay SG shall have the right to suspend or terminate Your Razorpay Account and/or refuse any and all current or future use of the Platform or the Services (or any portion thereof) in connection thereto.
2.3 By accessing the Platform and/or making use of the Services, and furnishing Your contact details, You hereby agree that You are interested in knowing more or availing and/or purchasing various products, services that Razorpay SG or any other third party may offer to / provide to / share with / send to You from time to time through any means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode. You agree that Your information and details may be made available to Razorpay SG’s partner banks/financial institutions, its group companies, affiliates, vendors, service providers, Facility Providers and other third parties in so far as required for providing various products and services and/or to provide You with various value-added services, in association with the Services selected by You or generally otherwise. You hereby agree that Razorpay SG may contact You, directly or through its authorised third parties, either electronically or through phone, to understand Your interest in the selected products and Services and to fulfil Your demand or complete Your application. Further, You also expressly agree and authorize Razorpay SG, its partners, service providers, vendors and other third parties to contact You for the purpose of (i) offering or inviting Your interest in availing other products or services offered by third parties, or (ii) for sending other marketing campaigns, offers, or any other information either on the Website or through other means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode. If You request not to receive such communication/marketing material any further, it shall be applicable prospectively only and shall not apply in respect to Your data already shared by Razorpay SG in accordance with this clause upon Your prior consent.
2.4 You agree and acknowledge that Razorpay SG may conduct due diligence and seek Know-Your-Customer (“KYC”) information, which You are obliged to provide in accordance with Applicable Laws or as per Razorpay SG’s internal policies. This includes business details, contact information, and other necessary data. Razorpay SG may also perform enhanced due diligence, including collecting additional documentation about your beneficial owners, principals, and account administrators. You are solely responsible for complying with all relevant laws in your jurisdiction, including but not limited to MAS guidelines, the Payment Services Act, anti-money laundering regulations, and the Personal Data Protection Act, 2012. By using the Services or accessing the Platform, you confirm your understanding and acceptance of these terms and agree to cooperate fully with any compliance requests.
2.5 You agree and covenant that before the commencement of any Service(s) under these Terms, You shall provide the necessary documents (as determined in Razorpay SG's sole discretion or when required by Facility Providers or governmental authorities or law enforcement agencies) (“KYC Documents”) to enable Razorpay SG to conduct the due diligence in respect of inter alia You and Your business / activities. Razorpay SG shall have the right to share the KYC Documents (or the information therein) and other related documents with the Facility Providers or governmental authorities or law enforcement agencies, as required under the Applicable Laws. You expressly consent Razorpay SG to rely on the KYC Documents provided by You for providing Services. You further acknowledge and agree that Razorpay SG reserves the right at all times to monitor, review, retain and/or disclose any information in relation to the Service(s) as necessary pursuant to satisfy any Applicable Laws, legal process or governmental request. You agree that Razorpay shall have the right to rely on any information made available by you on any public portals such as ACRA etc. For this purpose, you represent and warrant that any such information is and shall remain true and correct.
2.6 Razorpay SG shall have the right to demand from You, any (i) additional KYC Documents and /or (ii) any KYC related or other documents of Your customers or invoices, in its sole discretion and /or as per the Applicable Laws or pursuant to requests from governmental authorities or Facility Providers. Your failure to submit the KYC Documents when requisitioned shall entitle Razorpay SG to suspend the Services and/or stop settlement of monies (as applicable) until You submit such KYC Documents to the sole satisfaction of Razorpay SG. You agree that Razorpay SG shall have the right to rely on any information made available by You on any public portals and for this purpose, You represent and warrant that any such information is and shall remain true and correct.
2.7 You agree that Razorpay SG shall not be responsible for any delivery, after-sales service, invoicing or collection, customer enquiries (not limited to sales enquiries), technical support maintenance services and/or any other obligations or services relating to or in respect of Your products or services. Such obligations shall be Your sole responsibility. You shall indemnify Razorpay SG against any claim arising from such services or obligations and shall bear any and all expenses and/or costs relating thereto.
2.8 Throughout Your use of the Services, You declare that You or Your affiliates and/ or its Beneficial Owner are not a Politically Exposed Person. You shall forthwith inform us in writing if this declaration becomes untrue during any period of Your use of the Services.
2.9 The usage of the Services may require You to provide consent for sharing Your personally identifiable information, as defined under Applicable Law, (“PII”) or to authorize Razorpay SG to derive Your data/information from any public source or registry, as may be necessary to complete Your profile or Your application on the Platform, conduct due diligence on You, undertake KYC checks by itself or any other third party and/or to provide You Services through this Platform. Razorpay SG shall adhere to best industry practices including information security, data protection and privacy laws while processing such applications. However, Razorpay SG shall not be liable to You where PII is being collected, used, processed and shared with Your explicit consent.
2.10 You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or any local laws that might apply to You. We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict Your access to all or any component of the Website and/ or Services.
2.11 You shall not, under any circumstances, post or transmit to or through this Website: (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic, or otherwise illegal material or content that violates rights of publicity and/or privacy, any law or harms minors in any way; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services); (iii) any material or content that infringes, misappropriates, or violates any copyright, trademark, patent right or other proprietary right of any third party; (iv) any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (v) threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; (vi) content that impersonates another person; or (vii) is illegal in any other way. You shall be fully and solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from Your access or use of this Platform.
2.12 You represent, warrant and covenant that:
2.12.1 You are duly incorporated or established under the laws of Your jurisdiction and have all requisite power and authority to own and operate Your business.
2.12.2 You have the full legal capacity and power to enter into and exercise Your rights and perform Your obligations under these Terms.
2.12.3 The execution, delivery and performance of these Terms has been authorized by all necessary corporate and organizational actions including but not limited to board resolution and/or power of attorney and/or letter of authority to bind Your business and Your company/firm/organization.
2.12.4 You do not, and shall not, engage in any activity related to virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs), prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world. Any breach of this provision shall be subject to immediate suspension or termination of any or all Services, at Razorpay SG's sole discretion, and You shall indemnify Razorpay SG from the losses arising from such breach.
2.13 You further represent, warrant, covenant and agree that You shall ensure that:
2.13.1 Your use of the Services and sale of Your products/services are solely for Your own bona fide business activities which are in compliance with the Applicable Laws.
2.13.2 Your use of the Services corresponds to those activities under the categories You have expressly registered for at the time of entering into these Terms and as set out in Your onboarding form on the Razorpay SG’s dashboard or as otherwise approved in writing by Razorpay SG.
2.13.3 You shall not resell or assign the Services, in whole or in part, or otherwise allow the use of the Services by any third parties or Your affiliates.
2.13.4 Your use of Services does not facilitate any activity which is unlawful, illegal, unauthorised, is carried on with the intent to defraud, or is likely to result in Your unjust enrichment and/or unlawful gain.
2.13.5 Your use of Services does not facilitate the offer, sale or purchase of prohibited products and/or services specified under these Terms.
2.13.6 You shall obtain and maintain informed and explicit consent from your Customers to share their information, including Personally Identifiable Information (PII), with Razorpay SG, its Affiliates, and Facility Providers in connection with the Services, including the right to use customer data for purposes including, but not limited to, blacklisting customers, sharing with governmental authorities as required by Applicable Laws, transaction tracking, fraud prevention, and compliance with regulatory authorities' orders and notices, as well as for optimizing transaction processes, enhancing customer experience any other necessary purposes related to the Services.
2.14 You acknowledge that the Services are of complex nature and are dependent on the services of the Facility Providers. You acknowledge and agree that Razorpay SG shall only be liable for acts or omissions which are solely and directly attributable to Razorpay SG.
2.15 In order to avail the Services, it is Your responsibility to take all necessary steps to facilitate the integration of Razorpay SG's solutions with Your platform. It is hereby clarified that any Server to Server (S2S) integration, if done, shall be solely for the purpose of availing the Services and intended to be used or accessed only by You.
2.16 You shall assist Razorpay SG in furnishing to its auditors, the Facility Providers, governmental authorities, or law enforcement agencies, forthwith upon request from time to time, KYC Documents, relevant books, the original copy / copies of proof of transactions, invoices or other records, including pertaining to any order placed by Your customers. You shall retain records relating to transactions for a period of 10 (ten) years from the relevant date of the order placed on Your site. Razorpay SG and the Facility Providers, and/or governmental agencies and/or law enforcement agencies shall be entitled to audit and inspect the records and other data relating to the customer's orders at any time whatsoever and without any prior notice. You shall ensure cooperation with Razorpay SG, its auditors, Facility Providers, governmental authorities, or law enforcement agencies for any audit, inspection or pursuant to any other request.
2.17 You shall not (whether online or otherwise): (i) describe Yourself as an agent or representative of Razorpay SG or the Facility Provider; (ii) represent that You have any rights to offer any products or services offered by Razorpay SG or the Facility Provider; and (iii) make any representations to Your customer or any third party or give any warranties which may require Razorpay SG or Facility Provider to undertake to or be liable for, whether directly or indirectly, any obligation and/or responsibility to Your customer or any third party.
2.18 You authorize Razorpay SG to monitor, review, manage and analyse your transactions, activities, and behaviours on our Platform and/or with respect to the Services. This includes the right to oversee all transactions for compliance, monitor activities to prevent fraud, implement controls such as transaction holds or account suspensions, utilize data analytics to detect suspicious activities, and comply with legal or regulatory reporting requirements, as well as for enhancing services and improving user experience.
2.19 You acknowledge and consent to Razorpay SG deducting amounts from your settlement amount in accordance with the instructions provided by you. Razorpay SG may first deduct its Fees and other liabilities including but not limited to Chargebacks, fines, penalties followed by other deductions, based on the chronological order of the instructions received from You.
2.20 Razorpay SG reserves the right, at its sole discretion, to transfer certain amounts to transfer certain amounts from your current balance held with Razorpay SG or in the Connected Account (“Live Balance”) into a reserve balance or to require that you prefund your Live Balance. The amounts parked in your reserve balance may be utilised by Razorpay SG to offset any liabilities or obligations you may have towards Razorpay SG, by any means deemed appropriate by Razorpay SG. The determination and use of such reserve funds shall be at the exclusive discretion of Razorpay SG.
Payment
3.1 Applicable fees for the provision of Services shall be levied by Razorpay SG from time to time (“Fees”). You agree that the Fees shall be charged according to the manner, rates and frequency determined by Razorpay SG. Razorpay SG reserves the right to update the amount of the fees charged at its sole discretion.
3.2 Unless stated otherwise, all Fees, charges and other payments to be made by you under these Terms are exclusive of any applicable taxes under any Applicable Law or governmental decree, for which you shall also be liable. Any tax payable in respect of the Services provided or payments made under these Terms (other than tax payable on our net income, profits or gains) will be payable by you.
3.3 We may from time to time vary the Fees and/or introduce new charges in addition to the fees. In addition, if the issuer of the cards, local payment methods, networks and/or Third Party Service Provider(s) respectively increase their fees or charges (including any interchange fees and/or scheme fees), these fees or charges will be added to the Fees payable by You to Razorpay SG.
3.4 We will raise monthly invoices in respect of Fees charged for Services provided during such months. Invoices are available on the dashboard on a monthly basis. Any dispute in respect of an invoice must be communicated by You to Us via a notice no later than seven (7) days from the date of the invoice. Razorpay SG shall use good faith efforts to reconcile any reasonably disputed amounts.
3.5 You shall be responsible to do reconciliation on a daily basis for all the transactions processed. In case of discrepancies, You shall report to Razorpay SG regarding such discrepancy within three (3) working days from the receipt of funds. However, if any reconciliation issue is highlighted by You to Razorpay SG after three (3) working days from the receipt of funds, Razorpay SG shall not be responsible or liable in any way whatsoever in case such queries and/or concerns are not resolved.
3.6 All fees payable by you to Razorpay SG under these Terms are exclusive of any Goods and Services Tax (“GST”) chargeable under the Goods and Services Tax Act (Chapter 117A of Singapore) (“GST Act”). You agree to pay Razorpay SG the amount of any GST that Razorpay SG is liable to pay on the supply of services provided under these Terms. This GST amount will be added to the fees payable and invoiced to you accordingly. In the event of any change in the GST Act or any other applicable tax legislation that impacts the GST treatment of the services provided under these Terms, Razorpay SG reserves the right to adjust the fees payable by you to comply with such changes.
3.7 You acknowledge and agree that FX charges and conversion rates as maybe applicable to You are subject to market conditions. Razorpay SG reserves the right to revisit and adjust the FX charges and conversion rates as per the changing market conditions as per its sole discretion. Razorpay SG shall notify You of any such adjustments, and You agree to bear any additional costs resulting from these changes. Razorpay SG shall not be held liable for any losses or additional expenses incurred due to such adjustments.
3.8 You may choose to purchase fee credits from Razorpay SG in respect of the Services being rendered under this Specific Terms of Use. It is agreed that in respect of each transaction processed by Razorpay SG, it shall be entitled to deduct an amount equivalent to the Fees along with applicable taxes from the Fee Credit. You agree that if sufficient funds are not available in the Fee Credits, then Razorpay SG shall be entitled to deduct Fees along with applicable taxes from the transaction amount to be settled to You. Fee Credits are the credits using which You may receive the full settlement amount without any fee deduction. For example, if You have a Fee Credit of INR 100 then all the Transaction(s) will be settled in full and the Fees for these payments will be deducted from the Fee Credit of INR 100 ("Fee Credit" ).
Privacy policy
By using the Website, You hereby consent to the use of Your information as we have outlined in our Privacy Policy.
Third party links / Offers
The Platform contains links to other websites over which we have no control. Razorpay SG is not responsible for the terms and conditions, privacy policies or practices of other websites to which you choose to link from the website. We encourage You to review the terms and privacy policies of those other websites so You can understand Your use of the websites and how they collect, use and share Your information. You acknowledge and agree that Razorpay SG is not responsible for the availability of such external sites or resources. You further acknowledge and agree that Razorpay SG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS AND EXCEPT AS STATED IN THESE TERMS, THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS. YOU ACKNOWLEDGE THAT RAZORPAY SG DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR FIT FOR YOUR SPECIFIC BUSINESS PURPOSES.
Limitation of liability
7.1 Razorpay SG (including its officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for (a) any injury, death, loss, claim, act of God, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with (i) any failure or delay (including without limitation the use of or inability to use any component of the Website), or (ii) any use of the Website or content, or (iii) the performance or non-performance by Us or any Facility Provider, even if we have been advised of the possibility of damages to such parties or any other party, or (iv) any damages to or viruses that may infect Your computer equipment or other property as the result of Your access to the Website or Your downloading of any content from the Website. The Website may provide links to other third-party websites. However, since Razorpay SG has no control over such third-party websites, You acknowledge and agree that Razorpay SG is not responsible for the availability of such third-party websites and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such third-party websites. You further acknowledge and agree that Razorpay SG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites. Such third-party websites may have separate terms and conditions and privacy policy, and which are independent of Razorpay SG and therefore, we advise You to read the terms of use and conditions available on such websites before You access any such third- party website.
7.2 Notwithstanding anything under these Terms, Razorpay SG’s aggregate liability and that of its affiliates, officers, employees and agents relating to the Service(s), will not exceed an amount equal to one (1) month fees paid by You for the specific Service(s) giving rise to the liability. Razorpay SG’s liability under or in connection with Terms will be proportionately reduced to the extent any loss or damage is contributed to by You or Your third party providers
7.3 You agree to indemnify and hold Razorpay SG (and its officers, affiliates, group company, directors, agents and employees) harmless from any and against all claims, whether or not brought by third parties, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys’ fees, or arising out of or related to Your breach of these Terms, Your violation of any Applicable Laws or the rights of a third party, or Your use of the Website or any disputes between You and any third party.
Waiver
Any failure or delay by Razorpay SG to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by Razorpay SG of that provision or right. The exercise of one or more of Razorpay SG’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to Razorpay SG under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of Razorpay SG.
Force Majeure
If performance of Services/Website by Razorpay SG is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, malware, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government, regulatory or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of Razorpay SG, then Razorpay SG shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by Razorpay SG of its obligations herein or incur any legal liability on Razorpay SG.
Anti-bribery and sanction laws
You agree to comply with all applicable anti-bribery and anti-corruption laws in Singapore. These laws prohibit officials, representatives, agents, or any other person associated with or acting on behalf of You from giving, offering, promising to offer, receiving/accepting, or acting in any other manner to induce a payment, gift, hospitality, or anything else of value (either directly or indirectly) from within or outside Singapore to government officials, public servants, regulatory bodies, judicial authorities, persons in positions of authority, elected or contesting electoral candidates, political parties or office bearers, or any other third party or person, to obtain an improper commercial/business advantage of any kind. Government officials include any government employee, candidate for public office, an employee of government-owned or government-controlled companies, public international organisations, and political parties. You also agree not to give, offer, pay, promise, or authorise to give or pay, directly or indirectly or through any other person, anything of value to anyone for the purpose of inducing or rewarding any favourable action or influencing any decision in Your favour.
Additional terms
You may not assign or otherwise transfer Your rights or obligations under these Terms. Razorpay SG may assign its rights and duties under these Terms without any such assignment being considered a change to the Terms and without any notice to You. If we fail to act on Your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. Additional terms applicable to the Services provided by Razorpay SG or its affiliates are as under:
The laws of Singapore, without regard to its conflict of laws rules, will govern these Terms, as well as Your and Our observance of the same. If You take any legal action relating to Your use of the Website or these Terms, You agree to file such action only in the courts located in Singapore. In any such action that We may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the legal action, including but not limited to costs, both taxable and non-taxable, and reasonable attorney fees. You acknowledge that You have read and have understood these Terms, and that these Terms have the same force and effect as a signed agreement. This clause shall survive termination of the Terms.
Without prejudice to any other rights or remedies Razorpay SG may have, You hereby agree and confirm that Razorpay SG shall have the right to set-off by whatever means the whole or any part of Your liability to Razorpay SG under these Terms (or any other agreement between You and Razorpay SG or its affiliates) against any funds, sums or other amounts credited to, or owing to, You under these Terms (or any other agreement between You and Razorpay SG or its affiliates). You agree that Razorpay SG may exercise the right of set-off at any time, without any prior notice to You. In the event such set-off does not fully reimburse Razorpay SG for the liability owed, You shall pay Razorpay SG a sum equal to any shortfall thereof.
Advertising
Some of the Services may be supported by advertising revenue and may display advertisements and promotional material. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Razorpay SG are subject to change without any specific notice to You. In consideration for Razorpay SG granting You access to the Platform and use of the Services, You agree that Razorpay SG may place such advertisements on the Services through Website, print media, electronic media, and social media advertising platforms etc. You further agree that You hold informed consent of Your customers as per Applicable Laws in order for Razorpay SG to display such advertisements and/or promotional material.
Suspension and termination
Chargeback
Prohibited products and services
1. Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services; Website access and/or Website memberships of pornography or illegal sites;
2. Alcohol which includes alcohol or alcoholic beverages such as beer, liquor, wine, or champagne;
3. Body parts which includes organs or other body parts;
4. Bulk marketing tools which includes email lists, software, or other products enabling unsolicited email messages (spam);
5. Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free;
6. Child pornography which includes pornographic materials involving minors;
7. Copyright unlocking devices which includes Mod chips or other devices designed to circumvent copyright protection;
8. Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials;
9. Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software;
10. Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods;
11. Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms;
12. Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items;
13. Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction;
14. Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content;
15. Government IDs or documents which includes fake IDs, passports, diplomas, and noble titles;
16. Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, website, or other protected property;
17. Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts;
18. Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes;
19. Offensive goods which includes literature, products or other materials that: (a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors; (b) Encourage or incite violent acts; or (c) Promote intolerance or hatred.
20. Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals;
21. Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives and related goods; toxic, flammable, and radioactive materials and substances;
22. Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications;
23. Securities which includes government bonds or related financial products;
24. Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products;
25. Traffic devices which includes radar detectors/jammers, license plate covers, traffic signal changers, and related products;
26. Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments;
27. Wholesale currency which includes discounted currencies or currency exchanges;
28. Live animals or hides/skins/teeth, nails and other parts etc. of animals;
29. Multi-Level Marketing collection fees;
30. Matrix sites or sites using a matrix scheme approach;
31. Offering Work-at-home approach and/or Work-at-home information; with an intention to deceive;
32. Drop-shipped merchandise;
33. Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international, including the laws of India;
34. Provision of any services that have the potential of casting the Payment Gateway Facilitators in a poor light and/or that may be prone to Buy & Deny attitude of the cardholders when billed (e.g. Adult material/ Mature content/Escort services/ friend finders) and thus leading to chargeback and fraud losses;
35. Businesses or website that operate within the scope of laws which are not absolutely clear or are ambiguous in nature (e.g. Web-based telephony, Website supplying medicines or controlled substances, website that promise online match-making);
36. Businesses out rightly banned by law (e.g. Betting & Gambling/ publications or content that is likely to be interpreted by the authorities as leading to moral turpitude or decadence or incite caste/communal tensions, lotteries/sweepstakes & games of chance;
37. If You deal in intangible goods/ services (eg. Software download/ Health/ Beauty Products), and businesses involved in pyramid marketing schemes or get-rich-quick schemes and any other product or Service, which in the sole opinion of either the Partner Bank or the Acquiring Bank, is detrimental to the image and interests of either of them / both of them, as communicated by either of them/ both of them to You from time to time. This shall be without prejudice to any other terms & conditions mentioned in these Terms;
38. Mailing lists;
39. Virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs), prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world;
40. Money laundering services;
41. Database providers (for tele-callers);
42. Bidding/Auction houses;
43. Activities prohibited by the Telecom Regulatory Authority of India;
44. Any other activities prohibited by Applicable Laws;
45. Entities operating as chit funds/ nidhi companies (except government or public sector unit (PSU) entities);
46. Unregulated/ unlicensed money service business (MSB) or money and value transfer services (MVTS) like exchange houses, remittance agents or individuals running such businesses in jurisdictions that require license for such businesses.
The above list is subject to additions / changes by Razorpay SG, based on instructions received from Facility Providers, without any prior intimation to You.
Part B: Specific Terms of use
B.1 Razorpay platform services
1.1 Razorpay SG has developed and provides access to the Platform, which among other things shall include API and Dashboard that may be used to access the Services. You may use the Platform solely as described on the Website. You may manage your Razorpay Account, connect with other service providers, and enable additional features through the Platform.
1.2 Razorpay SG will use the Dashboard to provide you with information about your Razorpay Account. Razorpay SG will also provide you with access to monthly summary reports.
1.3 You may not use the Platform for any purpose, function, or feature not described in the Documentation or otherwise communicated to you by us. Due to the nature of the Services, we will update the Platform and Documentation from time to time, and may add or remove functionality. We will endeavour to provide you reasonable notice in the event of material changes, deprecations, or removal of functionality from the Platform so that you may continue using the Services with minimal interruption.
1.4 Subject to your compliance with these Terms, we hereby grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) access and use our API solely for the purpose of integrating and interacting with the Platform in accordance with the provided Documentation (b) access and use the Platform to avail Services (c) share and exchange data, information and/or instructions with Razorpay SG through the Platform solely in accordance with the use cases permitted under these Terms and any additional terms provided by Us. All rights, title, and interest in and to the Platform, and any related documentation, including all intellectual property rights, remain with us and our licensors. This license does not grant you any ownership rights to the Platform. You agree not to challenge our ownership of the Platform, or any related intellectual property of Razorpay SG.
1.5 We may impose certain limitations on your usage of the API, including but not limited to the number of requests you may make, the rate at which you may make requests, and the amount of data you may access. You agree to comply with any such limitations, and acknowledge that exceeding these limits may result in the suspension or termination of your access to the API and/or the Platform.
1.6 You may not transfer, assign, or sublicense your rights under this license to any third party. Any attempted transfer, assignment, or sublicense will be void and may result in the termination of your license and access to the API and/or the Platform.
1.7 If you provide us with any suggestions, feedback, or recommendations regarding the API or Platform (collectively, "Feedback"), we may use such Feedback for any purpose without any obligation to you. You hereby grant us a perpetual, irrevocable, royalty-free, fully-paid, worldwide, non-exclusive, transferable, sublicensable license to use, copy, modify, distribute, and incorporate any Feedback into the API, Razorpay Platform, and other products or services.
B.2 Payment processing services
Razorpay SG works with payment partners as identified in Clause 15 hereinbelow (“Payment Partners”) to provide access to payment processing services used by you on our Website and/or Platform (“Payment Processing Services”);
In order to avail the Payment Processing Services, you may be required to open an account with our Payment Partners (“Connected Account”) and agree to their terms and policies on their website (as identified under Clause 15 below) and the Connected Account Agreement signed between You and the Payment Partners (“Payment Partner Terms”), as well as meet any other requirements during the registration process for the Connected Account or while utilizing the Services. Should you decline to accept Payment Partner Terms or fail to satisfy their requirements for opening of the Connected Account, you will be unable to use the Website or the Services.
You agree and acknowledge that for undertaking any payment and/or financial transaction through the Website, Razorpay SG may undertake due diligence measures and seek information required for KYC purpose which as a customer/merchant You are obliged to give in accordance with Applicable Laws. You agree and acknowledge that Razorpay sg can undertake enhanced due diligence measures (including any documentation), to satisfy itself relating to its due diligence requirements in line with the requirements and obligations under Applicable Laws. You are solely responsible for understanding and complying with all applicable laws of Your specific jurisdiction, including but not limited to the provisions of the MAS guidelines including Payment Services Act, 2019, guidelines and circulars pertaining to Know Your Customer (KYC) / Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) guidelines issued by MAS as may be amended from time to time, that may be applicable to You in connection with Your business and use of Services.
You hereby authorise Razorpay SG to share Your KYC Documents and your information with the Payment Partners in order to (i) verify your eligibility to use the Payment Processing Services, (ii) enable the Payment Partners to conduct risk management reviews and comply with Applicable Laws.
Your utilization of the Payment Processing Services signifies your acceptance and agreement to be bound by Payment Partners’ terms and conditions, privacy policy, and any subsequent amendments thereto. It is your responsibility to review and comprehend the terms and policies of the Payment Partners and determine whether to proceed.
You hereby authorise us to instruct Payment Partners to hold, receive, and disburse funds on your behalf; and to instruct Payment Partners as to how and when funds are transferred to You.
With respect to the Connected Account, You hereby consent and authorise Razorpay SG to deduct funds from your Connected Account for recovery of whole or any part of Your liability to Razorpay and/or Payment Partners (“Permissible Deductions”) under these Terms. You agree that Razorpay SG may exercise the right to make such Permissible Deductions at any time, without any prior notice to You. In the event such deduction does not fully reimburse Razorpay SG for the liability owed, You shall pay Razorpay SG a sum equal to any shortfall thereof. Such Permissible Deductions may include but shall not be limited to (i) Fees payable to Razorpay SG; (ii) any refunds (iii) Chargebacks; (iv) fees and costs related to Chargebacks; (v) assessment, fine, liquidated damages, fee, cost, expense or charge of any nature which a network, local payment provider or any other third party levies on You or Us at any time, directly or indirectly, in relation to the Services or any other aspect of our or such third party’s relationship with You or any other charges or amounts due and payable from You to us or our Affiliates or the Payment Partners under these Terms or otherwise.
Razorpay SG reserves the right to request authorization for Permissible Deductions and for sharing the KYC Documents with the Payment Partners in any form and manner it deems fit. You agree to comply with such requests and provide the necessary authorization promptly. Failure to provide the requested authorization may result in the suspension or termination of your access to the Services.
You may withdraw your consent for Razorpay SG to deduct funds from your Connected Account at any time by providing written notice to Razorpay SG. The withdrawal of consent will become effective within 30 days from the date Razorpay SG receives your notice. However, any Permissible Deductions incurred before the effective date of withdrawal will still be valid and enforceable. Upon withdrawal, you will be required to promptly settle any outstanding liabilities directly with Razorpay SG and/or the Payment Partners. Razorpay SG reserves the right to terminate or suspend your access to the Services if your consent is withdrawn.
Our Role as a Technology Service Provider: As a component of the Payment Processing Services, we provide a gateway to connect you to Payment Partners’ payment platform. All licensed Payment Processing Services are undertaken by the Payment Partners, and not us, and the liability for any services performed by the Payment Partners is as agreed solely between you and Payment Partners under the Payment Partner Terms. We do not provide any Payment Processing Services. You agree that Razorpay SG shall in no manner be liable or responsible for the Payment Processing Services which is solely provided by the Payment Partners. You understand and acknowledge that Razorpay SG does not offer payment or other services regulated by MAS.
All communications and instructions regarding any issues, queries, or concerns related to the Payment Processing Services must be routed through Razorpay SG. Razorpay SG will not be liable for any actions, instructions, or communications made directly between you and the Payment Partners. Any such direct contact will be considered a breach of these terms, and Razorpay SG will not be responsible for any consequences arising from such direct interactions.
You agree that the Payment Partners has the right to impose restrictions and transaction limits, suspend, or terminate your Connected Account, and take other actions as specified under the Payment Partner Terms. You shall not hold Razorpay liable for any such actions taken by the Payment Partners. Additionally, you agree that Razorpay SG has the right to instruct the Payment Partners to impose restrictions and transaction limits, suspend, terminate your Connected Account in case you have violated or are likely to violate these Terms or Payment Partner Terms.
You hereby acknowledge and agree that the Payment Partners provides the Payment Processing Services to you independently. You agree and undertake that You shall not hold Razorpay SG liable in any manner for any failure or inability of the Payment Partners to provide the Payment Processing Services including but not limited to failure of the Payment Partners in settlement of monies to you.
Razorpay SG may require you to place funds in reserve or impose conditions on fund releases ("Reserve") if we determine there's a higher risk of loss to Razorpay SG, your customers, or others. This could be due to increased risk activities, violations of these Terms or Payment Partner Terms, or an unusually high number of disputes in your Connected Account. If we impose a Reserve, we will notify you of the amount, timing, and conditions for release. We may adjust the Reserve terms based on our risk assessment or requirements from the Payment Partner. We may fund the Reserve using processed funds, by debiting your Connected Account, or by requesting funds from you directly.
Payment Partners:
Razorpay works with the following Payment Partners:
Airwallex (Singapore) Pte. Limited and its affiliated entities operate via https://www.airwallex.com. To view the applicable Payment Partner Terms, click here.
Annexure - Definitions
“Affiliate” means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.
“Applicable Laws” means any law, statute, rule, regulation, order, circular, decree, directive, judgment, decision, or other similar mandate of any applicable central, national, state, or local Governmental/Regulatory Authority having competent jurisdiction and force of law over, or application to, the Party or subject matter in question, as may be amended from time to time. Applicable Laws shall, without limitation, include any notification, circular, directive, or other similar instruction issued by the Monetary Authority of Singapore (MAS) or any other relevant financial sector regulator. Applicable Laws also include rules, regulations, roles, responsibilities, and processes as defined by relevant authorities on their official websites.
“API” means a set of routines, protocols and tools developed by Razorpay SG to provide the Services to the Merchant via a secure internet connection.
“Chargeback ” shall mean the reversal (such reversal being requested by a Facility Provider pursuant to a request from the Facility Provider's customer) of the debit of the Transaction Amount that was charged by You, where the reversal is approved by the Facility Provider following examination of the Transaction related documents and information furnished by You, consequently resulting in Razorpay SG being charged the Transaction Amount and charges, penalties or fines associated with processing the Chargeback.
“Chargeback Amount ” shall mean the aggregate amount that the Facility Provider charges Razorpay SG pursuant to a Chargeback.
“Dashboard” is a Razorpay owned and established electronic information management tool that tracks, displays and stores metrics and data points and online terms pertaining to Services being provided to the Merchant and which is accessible by the Merchant to facilitate the use of the Services. Dashboard can also be used by Merchants to provide instructions relating to Services, which shall be binding.
“Documentation” means the documentation and guidelines applicable to the Payment Partners products and services found on the Website including the API docs and product specific documentations.
“Facility Providers” shall mean partner institutions/lending partners, banks, financial institutions, and technology service providers, card payment networks and third party payment service providers. Facility Providers shall also include the Payment Partners.
“Platform or Platform Services” shall mean the suite of technology services and the provision of a digital platform that facilitates connectivity for availing Payment Processing Services and shall include API and the Dashboard and the development, maintenance of the same and other technological tools that enable the Merchant to integrate and interact with payment service providers.
“Payment Processing Services” shall mean to the licensed payment services provided by the Payment Partners in Singapore that involve the facilitation of electronic payments, including but not limited to the authorization, capture, settlement, and reporting of payment transactions. These services include the handling of payment information, the transmission of payment instructions, and the processing of transactions through various payment methods such as credit cards, debit cards, bank transfers, and digital wallets
“Razorpay Account” shall mean the account created with Razorpay SG when You register with Razorpay SG.
“Services” shall mean Razorpay SG’s products, software, services, and the Website or by availing any products offered by Razorpay SG’s Facility Providers including the Platform Services.
