Introduction
We at Razorpay (the terms "we", "our" and "us" refer to Razorpay and the terms "you", "your" and "user" refer to you, as a user of Razorpay) respect and protect the privacy of those who explore our Services and who sign up for and access our Services (together referred to under this policy as “Individual”, “Data Principals”, “users”, “you” and “your”). The term "PERSONAL INFORMATION" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.
The Website https://razorpay.com/ and the associated mobile and software applications (Android, Blackberry, Windows Phone, iOS etc.) (collectively ("RAZORPAY" or "WEBSITE")) but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.
By registering your account with us or visiting/accessing the online platform, you expressly consent to voluntarily provide and allow us to use, collect, access, process, store, disclose, and protect personal information in accordance with this Policy. Please note that this Policy does not apply to third-party platforms connected via links to the online platform, which may have their own privacy policies or privacy notices.
You may be required to agree to this Policy by ticking the box next to the words "I agree with the terms & conditions." If you do not agree, please do not proceed further. You have the option to not provide consent or withdraw any consent given earlier. Failure to provide personal information or withdraw consent may result in us not providing the benefits or services for which the personal information was sought. This Policy should be read in conjunction with the Terms of Use ("Terms") of the online platform, and capitalized terms used but not defined herein shall have the same meaning assigned to them under the Terms.
Information we collect and how we use it
We collect, receive, and store your Personal Information. If you provide your third-party account credentials ("THIRD PARTY ACCOUNT INFORMATION") to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorize such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.
We may collect your Account Data, including personal identification information such as name, date of birth, age, contact details, bank account details, KYC details, and formal identification details like passport information etc. This data is processed for providing our Services, complying with know-your-customer obligations, ensuring service security, maintaining backups, and communicating with you.
Financial information, such as bank account or UPI (Unified Payments Interface) details, is processed when you utilize our Service. This facilitates payment processing and is based on the consent that you provide us and our legitimate interests.
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.
The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.
Account information of Merchants
If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per Monetary Authority of Singapore (MAS) regulations and any other information as may be applicable) that the User may opt to save in the User account created with Razorpay].
We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or any time after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration-based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such emails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at razorpay.com/support to stop receiving SMSs from us. Razorpay assures that your Personal Information will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.
Customer Information
We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through Razorpay checkouts. However, only when a customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. However, Razorpay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.
Cookies
When you use Razorpay services, we may use technologies like cookies, and similar tracking tools to collect information about your browsing activities. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. This section outlines how we use cookies and similar technologies, as well as your choices regarding them.
What are Cookies: Cookies are small text files that are placed on your device when you visit our website or use our services. They help us recognize your device and store information about your preferences or past actions.
How We Use Cookies: We use cookies for various purposes, including:
Authentication: To log you into your account and keep you logged in.
Security: To detect and prevent fraudulent activities and enhance the security of our services.
Preferences: To remember your settings and preferences for a more personalized experience.
Analytics: To understand how you interact with our website and improve our services.
Your Choices: You can choose to block, delete, or disable cookies through your browser settings. Razorpay Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.
Third-Party Cookies: Razorpay uses third party tools, who may collect anonymous information about your visits to Razorpay using cookies, and interaction with Razorpay products and services. Such third parties may also use information about your visits to Razorpay products and services and other web sites to target advertisements for Razorpay's products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about Razorpay's Users.
Updates to Our Cookie Policy: We may update this Cookie Section periodically to reflect any changes in our use of cookies. Please review this section regularly for the latest information.
By continuing to use Razorpay services, you consent to the use of cookies and similar technologies as described in this section. To read more about cookies, kindly go through our Cookie Policy on the website.
Enforcement
We may use the information we collect in connection with your use of Razorpay (including your Personal Information) to investigate, enforce, and apply our terms and conditions and Privacy Policy.
International Transfers of your Personal Data
Razorpay is committed to protecting the personal data of its users and ensuring compliance with the Singapore Personal Data Protection Act (PDPA). This policy outlines the procedures for transferring personal data outside of Singapore in compliance with the PDPA. Restrictions on Transfers to Third Countries.
Razorpay may transfer personal data outside of Singapore in accordance with:
Compliance with PDPA Obligations: Razorpay will comply with the PDPA obligations in respect of the transferred personal data while it remains in its possession or under its control.
Legally Enforceable Obligations: Razorpay will ensure that the recipient outside of Singapore is bound by legally enforceable obligations.
Consent: Razorpay will obtain consent from the individual whose personal data is being transferred, subject to certain conditions.
Data in Transit: Razorpay will ensure that the personal data is in transit and not stored in a country or territory outside of Singapore.
We do not share your Personal Information with any third party apart from financial institutions such as banks, Monetary Authority of Singapore (MAS) or other regulatory agencies (as may be required) and to provide you with services that we offer through Razorpay, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.
Razorpay International Service PTE Limited (RISPL) Singapore may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, the "AFFILIATES") that we may have now or in the future, in which case we will require them to honor this Privacy Policy. RISPL Singapore is committed to ensuring that the recipient organization will be bound by legally enforceable obligations to provide the transferred personal data the same level of protection as it would be accorded in Singapore.
If another company acquires our company or our assets, that company will possess your Personal Information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
We may disclose your Personal Information to third parties in a good faith belief that such disclosure is necessary to:
take action regarding suspected illegal activities;
enforce or apply our terms and conditions and Privacy Policy;
comply with legal process, such as a search warrant, subpoena, statute, or court order; or
protect our rights, reputation, and property, or that of our Users, Affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, subpoena, or other similar governmental request that we receive.
We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of Users that have been exposed to, or clicked on, advertising banners.
User Rights
Right to access information about personal data: You may ask us to verify whether we are processing Personal Information about you, and if so, to provide more specific information.
Right to Request Data Portability: You can ask us to transfer limited information about your customer profile and transaction records in a structured, commonly used, and machine-readable format or request its transmission to another party.
Right to Rectification: You may ask us to correct our records if you believe they contain incorrect or incomplete information about you.
Right to Erasure: You may request the deletion of your personal data once you withdraw consent or when it is no longer necessary for the original purpose of collection. We will erase your personal data, considering data retention requirements under applicable rules and regulations, to meet legal and regulatory obligations. It is important to note that even after fulfilling your request for account or data deletion, we will retain transactional data to comply with our legal obligations.
Right to Restriction of processing: You can ask us to temporarily limit the use of your personal information if you think it is not accurate, if you prefer us to use it less instead of deleting it, or if you need us to keep it for legal reasons. We may temporarily restrict its use while checking if we have a good reason to keep using it. You can request prior notification before we lift this temporary processing restriction.
Right to Grievance Redressal: You have the right to readily available means of grievance redressal provided by us or a designated ‘Consent Manager.’
Right to Nominate: In the event of death or incapacitation, you have the option to nominate another individual who will be eligible to exercise all rights in your place.
Right to Opt-out (Consent): You can withdraw your previously given consent for specific purposes, affecting our ability to provide certain products or services through the Consent Manager. This will not impact lawful processing before withdrawal.
We may ask for specific information from you to verify your identity and ensure your right to access information or exercise other rights. This is done to prevent the disclosure of personal data to unauthorized individuals. Making a request is generally free, unless it is clearly unfounded or excessive. In some circumstances, we may be unable to fulfil your request based on other lawful grounds.
Please note that applicability of these rights on you will be based on the jurisdiction you are subjected to.
Data Security
We prioritize the security of your personal data and have implemented various measures to safeguard it from accidental loss and unauthorized access, use, alteration, and disclosure. Your cooperation is essential for maintaining the security of your information. Here is how we ensure data security:
Security Measures:
All user information is accessible only to authorized users.
Users are required to authenticate themselves with a username-password combination.
User Responsibility: You play a crucial role in data security. If you have been provided with a password for accessing specific parts of the Services, it is your responsibility to keep it confidential. Please refrain from sharing your password with anyone.
Additional Security Measures:
Our systems are designed with security and privacy in mind, utilizing encryption protocols and software to protect the transmission of your personal information.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of your personal information.
Identity verification may be required before disclosing personal information to you, enhancing the security of the data exchange.
We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel.
You hereby acknowledge that Razorpay is not responsible for any intercepted information sent via the internet, and you hereby release us from all claims arising out of or related to the use of intercepted information in any unauthorized manner.
If you have any questions about the security on Razorpay, please contact us at <>.
Retention of personal data
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. This duration is typically aligned with the performance of our contract with you and to meet legal obligations. If you decide to discontinue our services, you have the right to request the erasure of your personal information and the closure of your account.
Despite these common practices, we may retain your data when necessary to comply with legal obligations or protect vital interests. Our aim is to balance data retention needs with privacy rights. We keep your information for the duration required for your continued use of Razorpay services, in line with legal requirements and communicated purposes.
Terms and modifications to this Privacy Policy
We are constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well. We post any changes we make to our Privacy Policy on this page and, where appropriate, we will provide you with reasonable notice of any material changes before they take effect or as otherwise required by law.
The date the Privacy Policy was last updated is identified at the top of this page. We may provide additional "just-in-time" disclosures or information about how we collect or use your information in the context of specific Services; these in-product notices may supplement or clarify our privacy practices or may provide you with additional choices about how we use your information.
Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.
Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer.
DPO (Data Protection Officer)
Razorpay International Services PTE. LTD
4 SHENTON WAY, #14-03, SGX CENTRE II, Singapore - 068807
E-mail: dpo@razorpay.com
Company website: www.razorpay.com
Grievances portal: https://razorpay.com/grievances/
