How does Order Confirmation work?

illustration
STEP 1
Thirdwatch helps you profile risky orders and orders with incorrect/undeliverable addresses with AI and ML.
STEP 2
Online store owners can then send confirmations or address correction messages for these orders
STEP 3
Customers can then accept/reject orders or update the shipping addresses; Actions are then updated on your OMS

Why your store needs Order Confirmations

automate
Automate
Automate your workflows and streamline your business with Thirdwatch
reduce operational costs
Reduce operational costs
Save operational costs spent on shipping risky and undeliverable orders
save time
Save time
Avoid spending valuable time manually processing risky orders and switch to AI
smart order profiling
Smart order profiling
Thirdwatch helps you profile and send smart confirmations only to risky orders
real time actions
Real-time actions
Send confirmations and take actions in real-time with Thirdwatch’s AI engine
assign roles
Assign roles
Assign roles, provide exclusive access to your employees with Thirdwatch
How to enable and use Order Confirmations?

To confirm risky orders and prevent RTO

To update incorrect/undeliverable addresses before shipping

Only the truth. No hidden charges.
Choose your pick from our wide offerings for small, medium and large businesses! Can’t find a plan? Get in touch with us!

Standard Plan

₹1
₹0.5*
*per SMS Sent
  • 5 minute setup time
  • Automate Actions
  • Real-time synchronization
  • Multiple Configuration Options
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Enterprise Plan

Thirdwatch scales with your business, too. Sending order confirmation messages in bulk? Discover how Thirdwatch can suit your enterprise business needs.
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Start fighting RTO and CoD fraud on your e-commerce store with Razorpay Thirdwatch’s suite of apps.

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Double Thumbs Up from Thirdwatch Customers

Using Thirdwatch ultimately lead to savings as we reduce other costs associated with managing and shipping COD orders

Thirdwatch was easy to deploy and we had everything set up in no time. It is interesting how they are making good use of their learnings to flag risky orders, and we are happy to have such a feature for our store. The PrePay CoD feature is very thoughtful and on point. We started seeing our customers using this option (for just a small discount) since day 1. The team at Thirdwatch is extremely responsive too. A good, satisfying experience.

udayan-tea
Soveet Gupta
Director & COO, Udyan Tea

Slashes RTO Costs by 36% with Razorpay Thirdwatch!

RTO was the biggest problem we faced, which we failed to predict earlier. Thirdwatch provided a unique and comprehensive solution to solve this problem in the Indian market. At the end of the first month with Thirdwatch, RTO rates were reduced by 10%. Within just three months of usage, we could see visible changes in efficiency and KaratCart was able slash its RTO rates by 36 percent!’

karatcart
Tanya,
Partner, KaratCart

Helped us scale without worrying about RTO losses

We sell health supplements online. Partnering with Thirdwatch has allowed us to cater to customers from across India without worrying about the Return-To-Origin (RTO) losses. It has played a very critical role to identify fake or non-deliverable addresses from regions across the country and with their customisation tools, we could also detect orders on our own current learnings.

nutrabay
Shreyans Jain
Founder, Nutrabay

Accurately identified impulse purchases reducing cancellation

Pipa Bella is an online store of stylish jewellery. Before integration with Thirdwatch, we were witnessing a high number of cancellations after shipment by impulse buyers and customers who placed multiple orders after seeing a promotional price drop. After going live, we were able to identify 100% of duplicate orders and a major share of impulse purchases leading to a major reduction in our RTO rate along with Address Verifications from Thirdwatch alerts.

Pipebella
Arjun kapoor
VP Product Development & Technology, Pipa Bella

Our RTO rate reduced by 30% and we saved over INR 1.5 lakhs monthly in shipping costs!

Nicci Skincare is an online cosmetics store. We've been in the business for a few years now and Return-To-Origin orders are a big problem for businesses like ours. Using Thirdwatch has helped us in dealing with incomplete addresses and in detecting impulse and fraudulent orders. Our RTO rate (significantly) reduced by 30% because of Thirdwatch and we saved over INR 1.5 lakhs monthly in shipping costs! Highly satisfied with the product.

NicciSkinCare
Shabaaz Khan
Co-Founder & CEO, NicciSkinCare

Increase profitability with Thirdwatch

Scale your business like never before with India's first ever e-commerce RTO and fraud solution.