If the beneficiary or the partner bank experiences downtime after a payout is made, the payout enters a queued
state.
Watch Out!
Intelligent payouts is available by default for Current Account users. RazorpayX Lite users must consume payout.failed
- You receive a
payout.queued
webhook event to inform you of thestatus_details
.- The reason is either
beneficiary_bank_down
orgateway_degraded
.
- The reason is either
- If the issue is resolved within the defined SLA, the payout is
processed
. - If the issue is not resolved within the defined SLA, the payout is moved to the
failed
state and you receivepayout.failed
webhook event. - You can choose to
cancel
payouts inqueued
state from the RazorpayX Dashboard or via API.
Know more about
.Entity | Default SLA | Supported Modes | Supported Account Type |
---|---|---|---|
Beneficiary Bank/ NPCI | 15 minutes | IMPS & NEFT | Current Account & RazorpayX Lite |
Partner Bank | 60 minutes | IMPS, NEFT, RTGS & UPI | Current Account |
You can customise the SLA by contacting our
.