Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about RazorpayX Payouts.

1. What are Queued Payouts?

Payouts are queued when your business account does not have sufficient funds to process a payout.

Instead of failing the payout, it is queued and processed when there are enough funds.

2. What is Approval Workflow?

An Approval Workflow is a custom process you can create on your Dashboard to manage Payouts and teams. It sets limitations to the payout creation process. Such payouts will be processed only after the user/s have provided their approval.

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3. What is Fund Account Validation?

is a transaction made to ensure the fund account details of the bank account and/or VPA are correct.

4. What are Payouts to Cards?

Payouts to cards are transactions that are processed to cards and card accounts. They can be initiated via traditional banking methods like NEFT or UPI, but they are processed via Visa Direct or Mastercard Send. This feature is only available via the


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can be generated for those Contacts whose bank account details are not available.

  1. The recipient receives the link on their email or mobile number and uploads their bank account information or UPI details.
  2. This creates a Fund Account for the contact, to which the payout is then processed.

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6. How do I add purpose to a Payout?

You can add a Payout purpose under the Payout details while creating the Payout. Know more about


7. How do I access UTR of the created Payouts?

You can view the UTR along with the Payout on the RazorpayX Dashboard, under the Payouts tab in the Payout summary view.

8. Can I make Payouts from Razorpay PG platform?

No, you cannot make Payouts from the Razorpay Payments Dashboard. You have to log in to the RazorpayX Dashboard to


9. How do I edit a created Payout?

You cannot edit a Payout after you

. However, you can .

Navigate to Payouts on the RazorpayX Dashboard and select the payout you want to add an attachment to. Click Upload on the right pane.

10. How can other users on my team create Payouts?

Refer to

to see how to add and assign user roles based on requirements.

11. How to make transfers to beneficiaries who have provided their RazorpayX Lite?

Add the

details while creating the for the respective Contact and create a Payout.

12. Why are payouts not going through after getting access to RazorpayX?

The Onboarding process to RazorpayX has 2 steps. If your business falls in the approved category of businesses, you can start accepting funds in your business account. However, payouts can be made only once your KYC details have been submitted and verified.

13. How to enable RazorpayX Lite?

is available to you as soon as you complete the KYC process and have your account verified. The approval process is simple and fast.

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