Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about SC 2.0.


1. What is the difference between Smart Collect and SC 2.0?

SC 2.0 offers solutions that Smart Collect does not. With SC 2.0, you can:

  • Collect and settle payments instantly from customers and third parties.
  • Create alphanumeric Customer Identifiers as well as virtual UPI IDs to collect payments.

2. What is an SC 2.0 Customer Identifier?

Customer Identifiers (CIs) are 16-digit numbers used to collect funds via IMPS/NEFT/RTGS. Payments made to Customer Identifiers are settled instantly.

3. How do I know if I need an escrow account or a Current account?

You must open an escrow account if the end beneficiary is a third party. However, if your end beneficiary is a merchant/customer, you need a Current account.

4. With which banks can I open a Current/Escrow Account?

You can open a

/ with YesBank or Axis bank.

5. How do I make payouts from the escrow/Current account?

You can make payouts using the using the

.

6. Do I need to make changes to the Smart Collect APIs to use SC 2.0?

Yes. You must update the Customer Identifiers when firing the Smart Collect APIs. Smart Collect Customer Identifiers are numeric whereas SC 2.0 Customer Identifiers are alphanumeric. That is the only change you must make.

7. Is it mandatory to migrate from Smart Collect to SC 2.0?

No, it is not mandatory. You can migrate from Smart Collect to SC 2.0 based on your business needs.

8. How is the fee for Smart Collect 2.0 collected?

We collect the Smart Collect 2.0 usage fee from your

. If your Fee Credits are low, we charge it from your .


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