Credits

Know about the Amount credits, Fee credits and Refund credits available to you. Manage them and configure alerts from the Dashboard.


There are three types of credits:

You can view and add funds to these credits from the Razorpay Dashboard. Also, you can

to receive email notifications when your credits fall below the set threshold.

Manage Credits on Dashboard

Watch Out!

cannot use amount credits for prepaid cards, credit cards, or corporate credit cards.

Amount credits are the credits against which you can receive payments without any fee deduction.

Example

If you have a credit of ₹100.00, you will not be charged any fees for payments up to ₹100.00. However, if a transaction exceeds ₹100.00 (for example, ₹110.00), fees apply to the entire amount, and you cannot use your credits for this transaction. Amount credits might be assigned to your account during sign-up if Razorpay runs promotional campaigns.

You can view the amount credits assigned to your Razorpay account. However, you cannot add any funds to this credit.

To view amount credits history:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click Past Coupons under Amount Credits.
    View amount credits on the Razorpay dashboard

A list of amount credits assigned to the account in the past is displayed.

Fee credits are the credits using which businesses can receive the full settlement amount without any fee deduction. Specific business categories use these credits to help them meet regulatory requirements.

Example

If you have a fee credit of ₹100.00, all the transactions will be settled in full, and the fees for these payments will be deducted from the ₹100 fee credit.

You can add funds to fee credits using the Razorpay Dashboard through either

or .

Watch Out!

You should add funds only through the settlement account registered with us.

Watch this video on how to add Fee Credits.

To add Fee Credits using UPI:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click Add Fee Credits.
    Add Fee Credits
  5. Select UPI.
  6. Enter the description and amount to be added.
  7. Click Add Credits.
  8. Enter the email and contact number on the checkout pop-up page and click Proceed.
  9. Select UPI, enter UPI ID or scan the QR, click PayNow and complete the payment.
    Enter UPI ID or Scan QR

Your fee credits balance is updated.

Handy Tips

It may take 2-3 hours for the credits to reflect in your Razorpay account.

To add Fee Credits using Bank Transfer:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click Add Fee Credits.
    Add fee credits
  5. Select Bank Transfer.
  6. Copy the account number and IFSC code.
    Copy IFSC and account number
  7. Open your netbanking portal, create a beneficiary with these details and transfer the amount.

Handy Tips

It may take 2-3 hours for the credits to reflect in your Razorpay account.

Your fee credits balance is updated.

You can view the fee credits previously added by you.

To view fee credit history:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click View History under Fee Credits.

A list of fee credits previously added by you is displayed.

View fee credit history

Refund credits are the credits you can use to make refunds to customers. This ensures that the refunds are not made from your settlement amount but from a separate credit pool.

Example

If you have a refund credit of ₹100.00, any refunds to be processed will be deducted from this credit and not from the actual payment.

You can add funds to Refund credits using the Razorpay Dashboard through either

or .

Watch Out!

You should add funds only through the settlement account registered with us.

Watch this video on how to add Refund Credits.

To add Refund Credits using UPI:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click Add Refund Credits.
    Add refund credits from the Razorpay dashboard
  5. Select UPI.
  6. Enter the description and amount to be added.
  7. Click Add Credits.
  8. Enter the email and contact number on the checkout pop-up page and click Proceed.
  9. Select UPI, enter UPI ID or scan the QR, click PayNow and complete the payment.
    Enter UPI ID or scan QR

Your refund credits balance is updated.

Handy Tips

It may take 2-3 hours for the credits to reflect in your Razorpay account.

To add Refund Credits using bank transfer:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click Add Refund Credits.
    Add refund credits
  5. Select Bank Transfer.
  6. Copy the account number and IFSC code.
    Copy IFSC and account number
  7. Open your netbanking portal, create a beneficiary with these details and transfer the amount.

Handy Tips

It may take 2-3 hours for the credits to reflect in your Razorpay account.

You can view the refund credits previously added by you.

To view refund credit history:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section.
  4. Click View History under Refund Credits.

A list of refund credits previously added by you is displayed.

View refund credit history

You can configure alerts to receive email notifications when any of your credits fall below the set threshold amount. This will help you monitor your credit balance and add funds to them whenever necessary.

You can set three alert levels, wherein:

  • Alert Level 1: Level set by you on the Dashboard.
  • Alert Level 2: Automatically set as 50% of Alert Level 1.
  • Alert Level 3: Automatically set as 25% of Alert Level 1.

Example

You can set your refunds credit alert as ₹10,000.00. This means that whenever your refund credits balance falls below:

  • ₹10,000.00: The first email is sent to your registered email address.

  • ₹5,000.00: The second email is sent.

  • ₹2,500.00: The third and final email is sent.

You can configure credit alerts using the Razorpay Dashboard.

Watch this video to see how to manage credit alerts.

To configure alerts:

  1. Log in to the .
  2. Click Account & Settings in the left navigation.
  3. Click Credits under Payments and refunds section..
  4. Click Manage Alerts.
  5. Set up the alerts for each credit type. You need to enter the value of Alert Level 1 only.

Handy Tips

If you do not want to receive any alerts, set the value to 0.


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