Issue Refunds

Issue refunds to customers using the Razorpay Payments Mobile App and check the various refund states.

You can use the Razorpay Payments Mobile app to issue partial or full refunds to your customers.

Watch this video to see how to issue a refund.

Follow these steps to issue a refund:

  1. Log in with your Razorpay Dashboard credentials. You can also use the Login With Google option. If you have enabled the 2FA feature on your account, complete the OTP process.

    Payments Mobile App Login
  2. Navigate to TransactionsPayments. Tap on the payment for which you have to issue a refund.

  3. Tap Issue Refund.

    Issue Refunds using Razorpay Mobile App
  4. Provide the following details:

    • Enter the refund amount. You can choose to make a full or partial refund.
    • Select Refund Instantly if you want the refund to reach the customer within a day's time.

    Handy Tips

    • You can add a comment. This is an optional field.
  5. Tap Issue Full/Partial Refund.

  6. Tap Yes, Issue Refund to confirm. You get a confirmation popup as shown:

    successful refund
  7. To view the details, tap on the payment for which you initiated a refund.

The table below lists the various states in the refund life cycle and provides a brief description about each.

PendingRazorpay is attempting to process the refund.
ProcessedOnce the refund has been processed, it goes to the processed state.

Was this page helpful?