If you are a registered Razorpay user and need help, connect with our best-in-class support team.
Who is a Registered Razorpay User?
You are a registered Razorpay user if you:
- Run a business.
- Are a freelancer.
- Use Razorpay products to receive payments from your end-users.
- Make payouts for business purposes.
To raise a new ticket:
Log in with your Razorpay Dashboard credentials.
Tap more options (⋮) and tap Support.
Tap Raise New Query.
Select the nature of the request.
Select the sub-category for which you wish to raise a ticket.
Check out the existing FAQs before raising the ticket. If your concern is not addressed, then explain your issue and attach relevant documents or screenshots if possible and tap Submit.
Once you submit your query, you will receive a confirmation mail with your ticket number.
You can also refer to the Razorpay Docs about the various Razorpay offerings, integrations and APIs.