Watch this video to see how to issue a refund.
Follow these steps to issue a refund:
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Log in with your Razorpay Dashboard credentials. You can also use the Login With Google option. If you have enabled the 2FA feature on your account, complete the OTP process.
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Navigate to Transactions → Payments. Tap on the payment for which you have to issue a refund.
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Tap Issue Refund.
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Provide the following details:
- Enter the refund amount. You can choose to make a full or partial refund.
- Select Refund Instantly if you want the refund to reach the customer within a day's time.
Handy Tips
- Instant refund carries additional fees.
- This feature is available only on Netbanking, UPI and select Debit and Credit cards.
- You can add a comment. This is an optional field.
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Tap Issue Full/Partial Refund.
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Tap Yes, Issue Refund to confirm. You get a confirmation popup as shown:
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To view the details, tap on the payment for which you initiated a refund.