Frequently Asked Questions (FAQs)

If a user enters the wrong OTP 9 times, the account gets locked for security reasons. In such scenarios, the user should contact their respective account owner. The account owner can unlock the users' accounts.

If a user loses the mobile device, the user should reach out to the respective account owner. The account owner can Reset 2FA for the user. The next time the user logs into the Dashboard, they user will be asked to enter the mobile number. Hover over the respective team member's name under manage team to find the Reset 2FA option.

If you are the account owner and have entered the wrong OTP 9 times, your account gets locked for security reasons. In such scenarios, contact our

Yes, you can invite a new or existing user from your team on Razorpay. Once the invite is sent, if the invited member is already on your Razorpay team, they can log in to RazorpayX platform with their current login credentials. However, if the invited member is new, they will have to set up new login credentials by clicking on the confirmation link sent via email.

Yes, you can assign different set of roles to a team member as per your requirement to