RazorpayX provides enhanced security and protection through Two-Factor Authentication (2FA) for all users of the Dashboard.
Usually, to log into the RazorpayX Dashboard, users enter their email address and password. When 2FA is enabled on an account, they are prompted to enter a one-time password (OTP) after this. The OTP is sent to their registered mobile number. 2FA can be enabled for:
All team members: As the account owner, you can enforce 2FA for all users (team members) linked to your account.
If a user enters the wrong OTP 9 times, the account gets locked for security reasons. In such scenarios, the user should contact their respective account owner. The account owner can unlock the users' accounts.
If a user loses the mobile device, the user should reach out to the respective account owner. The account owner can Reset 2FA for the user. The user will be asked to enter the mobile number the next time they log into the Dashboard.
Watch this video to see how the owner can reset 2FA for a team member.