Two-Factor Authentication

Enhance account security and ensure only authorised users log into your account using 2-factor authentication(2FA).


RazorpayX provides enhanced security and protection through Two-Factor Authentication (2FA) for all users of the Dashboard.

Usually, to log into the RazorpayX Dashboard, users enter their email address and password. When 2FA is enabled on an account, they are prompted to enter a one-time password (OTP) after this. The OTP is sent to their registered mobile number. 2FA can be enabled for:

  • All team members: As the account owner, you can enforce 2FA for all users (team members) linked to your account.
  • Your account only: As a user, you can set up 2FA for your account only.

By setting this additional layer of security, you can ensure that only the intended user has access to your Dashboard, thus preventing malicious attacks or misuse of your sensitive business data.

2FA for All Team Members🔗

Watch this video to see how to enable 2FA for all your team members.

As an owner, you can enforce 2FA for all users (team members) linked to your account.

To enable 2FA for all your team members:

  1. Log into your RazorpayX Dashboard.
  2. Navigate to My Account & SettingsManage Team.
  3. Enable the Two-Factor Authentication for the team option.
  4. Enter the OTP sent to your registered mobile device.
  5. Enter your account password and confirm.

You have now set up 2FA as a mandatory step for all team members on your account. If a user did not provide their mobile number during sign up, they are prompted to do so on their next login.

2FA for Your Account Only🔗

Watch this video to see how to enable 2FA for your account only.

To enable 2FA for your account only:

  1. Log into your RazorpayX Dashboard.
  2. Navigate to My Account & SettingsUser Profile.
  3. Enable the Two-Factor Authentication option.
  4. Enter the OTP sent to your registered mobile device.
  5. Enter your account password and confirm.

You have now set up 2FA for your account only.

FAQs🔗

1. What to do if a user account is locked?🔗

If a user enters the wrong OTP 9 times, the account gets locked for security reasons. In such scenarios, the user should contact their respective account owner. The account owner can unlock the users' accounts.

2. What to do if a user loses the mobile device?🔗

If a user loses the mobile device, the user should reach out to the respective account owner. The account owner can Reset 2FA for the user. The user will be asked to enter the mobile number the next time they log into the Dashboard.
Watch this video to see how the owner can reset 2FA for a team member.

3. What to do if the account owner is locked?🔗

If you are the account owner and have entered the wrong OTP 9 times, your account gets locked for security reasons. In such scenarios, contact our Support Team to Reset 2FA for your account.

4. What to do if the account owner loses the mobile device?🔗

If you are the account owner and have lost your mobile device, contact our Support Team to Reset 2FA for your account.

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