Razorpay payment gateway comes with a range of features that helps you build a first-class payments experience.

• Sign in with Truecaller
  Truecaller-based authentication allows your customers to verify themselves at the checkout without entering an OTP. Customers who have the Truecaller app installed on their devices will receive a pop-up for authentication using Truecaller. This feature is enabled by default and only applies to the Android SDK and Android Mobile Web browsers (Chrome and Samsung). To disable Truecaller-based authentication, please raise a request with our

  Support team

  .

• Saved Cards
  You can save customer card details in the form of tokens with Razorpay. On a repeat visit, the customers will be able to pay directly just by entering the CVV of the card. Know more about

  saved cards

  .
  Watch Out!

  • CVV is not required by default for Visa and Amex tokenised cards.
  • To enable CVV-less flow for Rupay and MasterCard, contact our

    support team

    .
  • CVV is mandatory for Diners tokenised cards.
  • CVV is an optional field. Skip passing the cvv parameter to Razorpay to implement this change.

• OTP Auto-Read and Submit
  Your customers gain a faster and enhanced checkout experience with Razorpay OTP auto-submit. The system automatically reads the OTP received, with your customer’s consent, and submits it. It prevents errors and the users do not need to navigate or interact with additional elements to complete verification, making the process seamless. This is available by default on Android SDK and not available on iOS SDK.

• UPI Payments using Mobile Number
  Your customers can enter their mobile number linked to their UPI on checkout, open the respective UPI app and complete the payment after entering the UPI PIN on their mobile devices. Customers are redirected to your website or app after successful payment. Know more about

  UPI

  .

• Offers
  Attract your customers and improve sales by providing discounts or cashback on your website or apps. Using Razorpay Offers, you can have complete control of the discounts offered to your customers and restrict the payment methods on which the offers are applied. Know more about

  offers

  .

• Eligibility Check
  Razorpay offers a pre-eligibility check on Debit Card EMI, Cardless EMI and Pay Later instruments at checkout. By assessing eligibility upfront, your customers can choose the most relevant affordability option and complete the purchase quicker. Know more about

  eligibility check

  .

• Checkout Logo and Colour Customisation
  You can customise the Checkout form to suit your business needs. For example, you can add a company logo and modify the appearance of the Checkout. Know more about

  checkout logo

  and

  colour customisation

  .

• Configuring Payment Methods
  Razorpay Standard Checkout hosts a variety of payment methods for customers to make payments. You can rearrange the order of these payment methods and display them at the Checkout to provide a highly personalised experience for your customers. Know more about

  configuring payment methods

  .

• Making Email Read-only
  You can set the email field as read-only to ensure your customers can only view the email but can not edit it. You can allow your customers to edit this field based on your preferences. Know more about

  making email read-only

  .

• Prefill Customer Contact Details
  To improve conversion rates and reduce form-fill friction, use the prefill parameter to automatically fill in customer contact information, especially their phone number. The expected format while prefilling the phone number in the

  Checkout code

  is + (country code)(phone number)(Example: "contact": "+919000090000").
  Watch Out!

  This feature is not applicable if you:

  • Do no collect customer contact details on your website before checkout.
  • Have Shopify stores.
  • Use any of the no-code apps.

• Making Phone Number Field Optional
  You can hide the phone number field from the checkout page based on your preferences. You can also enable customers to proceed with the payment without providing a phone number. Refer to the

  Checkout Options

  table to know more about making phone number field optional.
  Watch Out!

  • To enable this feature, contact our

    Support Team

    .
  • If you enable customers to proceed with the payment without providing their phone number, then the field will not appear against the payment on the Dashboard and the reports.

• Configure Email Address Field
  The email address field is hidden by default on checkout if it is not pre-filled. Since email is not mandatory, this will reduce drop-offs and improve conversion rates. You can choose to hide the field, make it optional or mandatory based on your business requirement. Know how to

  configure the email address field

  .

• Partial Payment Capability
  You can allow your customer to make partial payments at the Checkout. Know more about

  partial payments

  .

• International Payments
  You can accept payments from your customers in more than 100 foreign currencies using our Payment Gateway and other products such as Payment Pages, Payment Button, Payment Links, and Invoices. Know more about

  international payments

  .

• Trusted Business
  Showcase our Trusted Badge on checkout and embed the Razorpay Trusted Business Widget on your website to instil credibility amongst site visitors. It reassures your customers that they can safely transact with your brand without any worries. Know more about

  trusted badge

  and

  trusted widget

  .

• Customer Fee-bearer
  You can choose to charge a convenience fee to your customers for the use of technology infrastructure. Convenience Fees are seamlessly added at Razorpay Checkout without disrupting the checkout experience for your customers. Know more about

  convenience fees

  .

• Third-party Validation
  As per the SEBI guidelines, the customers must make transactions only from those bank accounts provided when they register with your business.
  You can comply with the SEBI guidelines for online payment collections by offering TPV integrations with major banks at the Checkout. Customers can make payments using netbanking or UPI. UPI supports both collect and intent flows. Know more about

  third-party validation

  .

• Checkout Timeout
  You set a timeout on Checkout. After the specified time limit, the customer will not be able to use Checkout and hence the payment will terminate after the set time. Know more about

  checkout timeout

  .

• Downtime Communication on Checkout
  Downtimes updates provide an overview of various downtimes grouped across different payment methods on your

  Razorpay Dashboard

  . You can view the latest status of downtimes for netbanking, cards, and UPI at any point in time. You can also view instrument details for downtimes such as Cards Network, Issuers, Banks, and UPI handles. Know more about the

  payments downtime API

  .
  Watch Out!

  We temporarily prevent customers from accessing payment instruments, which are bound to fail on checkout. For example, if all payments made via Netbanking are bound to fail, we show the option in a disabled state on checkout until it recovers. However, they can select an alternative instrument that is more likely to work to complete the payment successfully.

  Customer Experience

  

• Checkout Retry Flow
  By default, Razorpay provides transparent, contextual, and actionable suggestions to customers at the point of payment failure on checkout. For example, if a customer's payment via Card fails on Razorpay checkout, the system intelligently suggests the next best payment option based on the reason for the failure and the customer's past transaction history. This reduces customer drop-offs and improves the overall payment experience.

  Customer Experience