Downtime Updates

View various downtimes, grouped across different payment methods.

Downtime is a period during which one or more payment options under-perform, leading to considerable delays in payment processing. These downtimes are due to technical issues or outages at Razorpay's partner or issuing banks side. Razorpay informs you about the downtime to communicate it to your customers.

Bank Downtime Updates🔗

Bank Downtimes Updates provides you with an overview of various downtimes grouped across different payment methods on your Razorpay Dashboard. You can view the latest status of downtimes for netbanking, cards, and UPI at any point in time. You can also view instrument details for downtimes such as Cards Network, Issuers, Banks, and UPI handles in the Bank Downtimes section on your Razorpay Dashboard.

View Downtime Details🔗

To view bank downtime:

  1. Log in to the Razorpay Dashboard.

  2. Click Bank Downtimes in the top menu.

  3. Click View Details next to a payment method to view the associated downtimes. This screen displays the following information:

    • Instruments related to the payment method.

    • Upcoming maintenance activity.

    • Past 30 days incidents, with downtime date, duration and severity levels.

Handy Tips

  • The status is auto-refreshed every 5 minutes.
  • You can also do a manual refresh after every 30 seconds.

Downtime Communication on Checkout🔗

Razorpay identifies and sends you downtime updates via email for various payment instruments like cards, UPI and netbanking. Your customers will be able to view the downtime message on checkout, which will help them choose a payment method with a better success rate.

Handy Tips
This is an on-demand feature. Please raise a request with our Support team to get this feature activated.

Razorpay shares updates regarding downtimes on various payment methods at the checkout as shown:

  • Card

  • UPI

  • Netbanking