Payments

Payments

Downtime Updates

Downtime Updates

View various downtimes, grouped across different payment methods.

Downtime is a period during which one or more payment options under-perform, leading to considerable delays in payment processing. These downtimes are due to technical issues or outages at Razorpay's partner or issuing banks side. Razorpay informs you about the downtime to communicate it to your customers.

Downtime Updates

Bank Downtimes Updates provides you with an overview of various downtimes grouped across different payment methods on your Razorpay Dashboard. You can view the latest status of downtimes for netbanking and cards at any point in time. You can also view instrument details for downtimes such as Cards Network, Issuers and Banks in the Downtime Updates section on your Razorpay Dashboard.

Bank Downtime updates - Payment Methods Status

View Downtime Details

To view the downtime details:

  1. Log in to the

    Razorpay Dashboard

    .
  2. Click Bank Downtimes icon in the top menu.
    Downtime Details - Razorpay Dashboard
  3. Click View Details next to a payment method to view the associated downtimes. This screen displays the following information:
    • Instruments related to the payment method.
      Instruments related to the payment method
    • Upcoming maintenance activity.
    • Past 30 days incidents, with downtime date, duration and severity levels.
      Bank's downtime - Past 30 days incidents with downtime date, duration and severity levels

Handy Tips

  • The status is auto-refreshed every 5 minutes.
  • You can also do a manual refresh after every 30 seconds.

Downtime Communication on Checkout

Razorpay identifies and sends you downtime updates via email for various payment instruments like cards and netbanking. Your customers will be able to view the downtime message on checkout, which will help them choose a payment method with a better success rate.

Feature Request

  • This is an on-demand feature. Please raise a request with our

    Support team

    to get this feature activated on your Razorpay account.
  • Watch this video to know how to raise a feature enablement request on the Razorpay Dashboard.
Feature Request GIF

Razorpay shares updates regarding downtimes on various payment methods at the checkout as shown:

  • Card

    Downtime Communication on Checkout for Card

  • UPI

    Downtime Communication on Checkout for UPI

  • Netbanking

    Downtime Communication on Checkout for Netbanking

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