Downtime Updates
View various downtimes, grouped across different payment methods.
Downtime is a period during which one or more payment options under-perform, leading to considerable delays in payment processing. These downtimes are due to technical issues or outages at Razorpay's partner or issuing banks side. Razorpay informs you about the downtime to communicate it to your customers.
Handy Tips
- The status is auto-refreshed every 5 minutes.
- You can also do a manual refresh after every 5 minutes.
Razorpay identifies and sends you downtime updates via email for various payment instruments like cards and netbanking. Your customers will be able to view the downtime message on checkout, which will help them choose a payment method with a better success rate.
Watch Out!
We temporarily prevent customers from accessing payment instruments, which are bound to fail on checkout. For example, if all payments made via Netbanking are bound to fail, we show the option in a disabled state on checkout until it recovers. However, they can select an alternative instrument that is more likely to work to complete the payment successfully.
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