By default, refunds are processed using the Linked Account’s unsettled balance. However, Razorpay Route provides the option to use a Refund Credits pool to process these transactions, instead of the existing unsettled balance.
The Linked Account holders must send an offline request to you to use Refund Credits. Upon gaining access, funds can be transferred to the Refund Credits pool through the account number that you share.
Once enabled, only Refund Credits can be used to process refunds. The Refund Credits can be seen on the Reversals screen as shown below:
You can initiate the following types of refunds from the Linked Account:
After the batch refund is processed, you can download the output file to view the reversals. In case some of the batch records were not processed, an error is displayed for such records. You may then attempt a repeat refund after handling the errors.