Linked Accounts

Using Razorpay Route, you can split payments between multiple third parties, bank accounts or vendors by creating Linked Accounts for them. You can manage settlements, refunds and reconciliations by taking actions on these Linked Accounts.

You can also use Route to process refunds easily. A Linked Account can process individual and bulk refunds for customers from the Linked Account Dashboard using the due balance. Also, the Linked Accounts can use Refund Credits, a pool of funds explicitly created to manage refunds. The refund capability needs to be provided from your Route Dashboard.

The Linked Account users can use the Dashboard to:

• Initiate refunds

• View reversals and settlements

• Manage profile and team

The Linked Account users must contact you to obtain access to their Dashboard. You can enable the access for them from your Dashboard. The Linked Account users receive an email with the login credentials, which they can use to log in to their Linked Account Dashboard.

Create Linked Accounts

Grant Dashboard Access to Linked Accounts

You can grant Dashboard access to your Linked Accounts. The Linked Account can log in to the Dashboard with the email address provided at the onboarding time.

The recipient Linked Account is notified via an email along with a password reset option.

Watch Out!

• While you can create a Linked Account without adding their email, you cannot grant them Dashboard access. The access can be granted or provided only after you add the email address of the Linked Account.

• As a Linked Account user, you cannot access the Linked Account Dashboard unless the primary account owner adds you as a team member from their Linked Account Dashboard.

Enable Refunds Capability

Due to government regulations, in certain cases, the Linked Accounts need to directly process refunds to customers. You can enable refunds capability while adding a new account.

To enable refunds capability for an existing account:

1. Navigate to the Accounts tab.
2. Turn on the Allow Refunds toggle against the relevant account.