General FAQs

1. How do I initiate a refund?

You can issue partial or full refund using:

• The Dashboard

  .

• APIs

  .

By default, the entire amount is refunded. If you issue a partial refund, ensure the partial refund option is selected and enter the desired value in INR.

2. Do you charge for refund?

• Refunds
  No, we do not charge for the regular refunds. However, fees and taxes charged for a captured payment are not reversed.
• Instant Refunds
  Yes, we charge a small fee to issue instant refunds. Know more about

  refund fees

  .

3. I am unable to refund a payment. What do I do?

If your current balance is less than the amount you are trying to refund, you can either initiate the refund once you receive further payments or you can

4. Are there any charges for instant refunds?

Yes. There is a small charge to issue instant refunds. Know more about

5. Does Razorpay support Instant Refunds for International Payments?

Yes, instant refunds are possible for payments involving international currencies. Know more about the list of

6. What are the payment methods supported for instant refunds?

You can issue instant refunds on payments accepted using

IRCTC Customers

1. I have cancelled my ticket. When will I receive my refund?

After you cancel a booking, IRCTC has to initiate the refund. You will receive the credit in your account within 7-10 working days from the date of refund.

2. How can I check the status of my transaction if I have not received a confirmation mail?

If you have not received the email, check your booking status directly on the IRCTC portal or contact IRCTC support.

3. My account has been debited but I have not received my tickets. How do I proceed?

If you have not received your booking confirmation mail from IRCTC after paying for your tickets, it means your payment was unsuccessful.

In such cases, your money is credited back to your account within 7-10 working days from the transaction date. Know more about the

If you have not received the amount even after 10 days,

• IRCTC transaction id.
• A copy of the bank statement from the date of debit to the current date.
• UPI Reference number (if the transaction is via UPI).