Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about Refunds via Razorpay and IRCTC refunds.
You can issue partial or full refund using:
- .
- .
By default, the entire amount is refunded. If you issue a partial refund, ensure the partial refund option is selected and enter the desired value in INR.
Watch Out!
Razorpay issues immediate refunds. Once a refund is issued, it cannot be canceled or reversed.
- Refunds
No, we do not charge for the regular refunds. However, fees and taxes charged for a captured payment are not reversed. - Instant Refunds
Yes, we charge a small fee to issue instant refunds. Know more about .
If your current balance is less than the amount you are trying to refund, you can either initiate the refund once you receive further payments or you can
to your account from your Razorpay Dashboard.The instant refund is enabled by default for your account. You should set the refund speed to optimum when creating a refund request to ensure refunds are processed instantly. We will consider the default speed if you do not specify the same during the refund request. Know more about
Refunds will be processed at an optimal speed based on Razorpay's internal fund transfer logic:
- If the refund can be processed instantly, Razorpay will do so irrespective of the payment method used to make the payment.
- If an Instant Refund is not possible, Razorpay will initiate a refund that is processed at the normal speed.
Yes. There is a small charge to issue instant refunds. Know more about
. In the event where you opt for Instant Refund, the Platform fee charged on the original transaction shall not be refunded.Yes, instant refunds are possible for payments involving international currencies. Know more about the list of
.You can issue instant refunds on payments accepted using
.After you cancel a booking, IRCTC has to initiate the refund. You will receive the credit in your account within 7-10 working days from the date of refund.
If you have not received the email, check your booking status directly on the IRCTC portal or contact IRCTC support.
If you have not received your booking confirmation mail from IRCTC after paying for your tickets, it means your payment was unsuccessful.
In such cases, your money is credited back to your account within 7-10 working days from the transaction date. Know more about the
.If you have not received the amount even after 10 days,
with the following details:- IRCTC transaction id.
- A copy of the bank statement from the date of debit to the current date.
- UPI Reference number (if the transaction is via UPI).
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