Razorpay sends you the following email communications for refunds:
- Refund Mailer
After you process the refund, Razorpay sends you an email with the refund id and unique reference number (ARN, RRN or UTR) provided by the bank.
- RRN/ARN Update Mailer
When you refund a credit card payment, the banking partner will share an ARN with Razorpay. Razorpay sends you an email with this ARN number.
Razorpay sends the Refund and RRN/ARN Update emailers only if the customer email is passed to us.