Frequently Asked Questions (FAQs)

To make a payout to a Contact, you must

There are mutliple types of Fund Accounts and RazorpayX supports two types of them.

• Bank account
• VPA (Virtual Payment Address)

They are necessary to process bank transfers of UPI/VPA payments.

You add a bank account for a contact by

1. Select the contact to which you want to add bank account details.
2. Specify the bank account number, IFSC, bank name and the contact’s full name (as given in their bank records) while creating a Fund Account of the type bank account.

Yes. You can add the same bank account against multiple Contacts as per your business needs.

Yes. You can add as many bank accounts and VPA addresses against a Contact as you wish. This creates more than one Fund Account for that Contact.

The bank account/VPA validation service offered is used to validate if the end user's account exists or not. If it does, we share the registered name of the user in the response.

There are high chances that users might misuse this feature and make multiple validation requests to receive funds. Hence we request you to keep a check on the number of requests made by a user.

Currently it can be done via the

FAV is only supported for RazorpayX Lite and not the Current Account.

Yes. The NPCI confirms the validity of the primary account associated with the contact.

The VPA might be active. Since there is no bank account linked to the VPA address, the completed status of a Fund Account Validation Request and the account status will be invalid and the registered name appears as null.

If this is not the case please raise

Upon successful Fund Account Validation, the following fields are returned:

• Account status.
• Registered name of the bank account.

The details of the primary bank account associated with the VPA address are returned.

• For a VPA validation, there is no fee involved and no penny drop happens.
• In case the validation moves to a failed state, the charges will be reversed back to your account.

For more information on bank account validation charges please raise

Most of the Fund Account Validation status moves to completed instantaneously. However, if there are any NPCI or Beneficiary Bank issues, there might be a delay of T+2 bank working days.

No, it is not supported in

For example, "status": "created"
"results": { "account_status": null, "registered_name": null }

The status of Fund account Validation requests is always created. To fetch the latest status, you can either:

• Make a GET call and get the status.
• Subscribe to webhooks and consume the payload for status update.

Know more about

Fund Accounts once created cannot be deleted.