You can refund the payment made by a customer. This refund can be in full or parts.
To initiate a refund from your virtual account:
In the Payments tab, click the Payment Id.
In the right pane that appears, click the Issue Refund button.
- In case of full refund, enter the payment amount in full. Enter Comments, if any, and click the Issue Full Refund button.
- In case of partial refund, enter the amount you want to refund. Enter Comments, if any, and click the Issue Partial Refund button.
A confirmation dialog box appears. Click Yes, Refund to complete the process.