Refund Payments

Refund payments made by customers to your Customer Identifiers.


You can refund the payment made by a customer. This refund can be in full or parts.

To initiate a refund from your Customer Identifier:

  1. In the Payments tab, click the Payment Id.
  2. In the right pane that appears, click the Issue Refund button.
    Issue Refund
  3. A dialog box appears where the refund amount can be entered.
    • Full Refund - Enter Comments, if any, and click the Issue Full Refund button.
      Issue Full Refund
    • Partial Refund - Enter the amount you want to refund. Enter Comments, if any, and click the Issue Partial Refund button.
      Partial Refund
  4. A confirmation dialog box appears. Click Yes, Refund to complete the process.

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