Manage Subscriptions
Reactivate, cancel or put on hold an existing Razorpay Subscription plugin for Woocommerce and initiate refunds.
You can cancel a Subscriptions product. You can also refund the subscription amount to your customers. If you want to update a Subscriptions product, you need to create a new Subscription product.
Razorpay Subscriptions plugin for WooCommerce does not support updating of an existing Subscription product. So, if you want to update a subscription product, you should create a new subscription product.
Watch Out!
You cannot update the details of a subscription for a customer or upgrade or downgrade the Subscription for them once it has gone live.
- If you modify the details of an existing subscription product on WooCommerce and make a test payment, it will appear as a New Plan on the Razorpay Dashboard. Hence, you must cancel the existing subscription and create a new one and hereafter the customer will have to subscribe to the newly created subscription.
- When a subscription has been put on-hold, you can use the reactivate option to restart the subscription, once you successfully charge the customer's card. This changes the subscription status to active on the Razorpay Dashboard. The reactivate button will only be displayed where the payment is not due.
The cancel option is used to cancel the Subscription. You can cancel a Subscription:
- Immediately
- At the end of the current billing cycle
To cancel a Subscription:
- Navigate to WooCommerce → Subscriptions.
- Hover over the subscription you want to put on hold and click Cancel.
Watch Out!
After you cancel an existing Subscription, you cannot restart it.
- To refund the subscription amount to a customer, you need to do this manually from the .
- You also need to mark the subscription as refunded on by selecting the Refunded option from the Order Status drop-down list.
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