API ReferenceIntegrationsKnowledge Base

Issue Refunds

You can use the Razorpay Payments Mobile app to issue partial or full refunds to your customers. Follow these steps to issue refunds:

  1. Log in with your Razorpay Dashboard credentials. You can also use the Login With Google option. If you have enabled the 2FA feature on your account, complete the OTP process.

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  2. In the Dashboard, tap Payments. Tap on the payment that is to be refunded.

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  3. Tap Issue Refund.

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  4. Provide the following details:

    • Enter the refund amount. You can choose to make a full or partial refund.
    • Select the Refund Instantly if you want the refund to reach the customer within a day's time. Handy Tips
      • Instant refund carries additional fees.
      • This feature is available only on Netbanking, UPI and select Debit and Credit cards. Find the complete list here.
    • You can add a comment. This is an optional field.
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  5. Tap Issue Full/Partial Refund.

  6. Tap Yes, Issue Refund to confirm.

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    You get a confirmation popup as shown:

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  7. In the Dashboard, tap Payments. Tap on the payment you initiated the refund on to view the details.

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Refund States🔗

The table below lists the various states in the refund life cycle and provides a brief description about each.

Status

Description

Pending

Razorpay is attempting to process the refund.

Processed

Once the refund has been processed, it goes to the processed state.

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