API ReferenceIntegrationsKnowledge Base

Refunds

Razorpay Dashboard enables you to issue refunds for the payments made by the customers on your app or website.

From the Dashboard you can:

Read more: Learn more about Refunds.

Issue a Refund#

Note: You can only refund payments in the captured state.

You can issue both partial and full refunds from the Payments tab. You can process refunds in two ways:

To issue a refund:

  1. Log into your Razorpay Dashboard, click Transactions → Payments.
  2. Click the payment in the captured state for which you wish to issue a refund.
  3. Now you can either:
    1. Enter the full amount to issue a full refund.
    2. Enter an amount less than the full amount to issue a partial refund.
  4. Select the Refund Instantly check box to issue an instant refund. Unselect this box to issue a normal refund.
  5. Click + Add Comments (Optional) to enter text for your reference in the future.
  6. Click Issue Full Refund/Issue Partial refund.

The short animation below shows you how to issue a refund.

Fees - Instant and Normal Refunds:
You are charged a small fee when issuing instant refunds. Contact our support team for more details about the fees.

No fee is charged to issue a normal refund. However, the fees and tax deducted to process the payment are not refunded. This amount is deducted from your merchant balance.

View Refunds#

After issuing a refund for a payment, you can check its status Refunds tab. To view a refund:

  1. Log into your Razorpay Dashboard.
  2. Click Transactions → Refunds.
  3. Click a Refund Id to view details of the refund.

The short animation below shows how you can view details of a refund.

View Settlement Details of a Refund#

To view a detailed breakdown of a settlement made to your account:

  1. Log into your Razorpay Dashboard.
  2. Click Transactions → Refunds.
  3. Click on the specific Refund Id, the settlement details of which you wish to refer to.
  4. In the Refund Details view, you can view the settlement details.
  5. Click on the settlement_id to view detailed breakdown.

Watch this video for more information.

Refund States#

Processing#

When a refund is initiated by you, it is in the processing state.

Processed#

Once the refund has been processed, it goes to the processed state.

Failed#

A refund can attain the failed state in the following scenarios:

  • Normal refund not possible for a payment which is more than 6 months old.
  • Instant Refund can sometimes fail because of customer's account or bank-related issues.
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