Issue a Refund🔗

You can issue both partial and full refunds from the Payments tab. You can process refunds in two ways:

• At the normal speed.
• Using the Instant Refund feature.

To issue a refund:

1. Log into your Razorpay Dashboard, click Transactions → Payments.
2. Click the payment in the captured state for which you wish to issue a refund.
3. Now you can either:
   1. Enter the full amount to issue a full refund.
   2. Enter an amount less than the full amount to issue a partial refund.
4. Select the Refund Instantly check box to issue an instant refund. Unselect this box to issue a normal refund.
5. Click + Add Comments (Optional) to enter text for your reference in the future.
6. Click Issue Full Refund/Issue Partial refund.

The short animation below shows you how to issue a refund.

View Refunds🔗

After issuing a refund for a payment, you can check its status Refunds tab. To view a refund:

1. Log into your Razorpay Dashboard.
2. Click Transactions → Refunds.
3. Click a Refund Id to view details of the refund.

The short animation below shows how you can view details of a refund.

View Settlement Details of a Refund🔗

To view a detailed breakdown of a settlement made to your account:

1. Log into your Razorpay Dashboard.
2. Click Transactions → Refunds.
3. Click on the specific Refund Id, the settlement details of which you wish to refer to.
4. In the Refund Details view, you can view the settlement details.
5. Click on the settlement_id to view detailed breakdown.

Watch this video for more information.

Refund States🔗