About Payroll Payouts

Transfer Funds

To make payroll payouts to your employees, you must first load funds into your XPayroll Account. Follow these steps to transfer funds to your XPayroll account:

1. Log in to the

   XPayroll Dashboard

   .
2. Click UPDATE BALANCE in the right pane.
3. On the Money Transfer page, follow the instructions to wire money to the details listed on-screen.
   • Funds can only be transfered electronically via your bank's internet banking portal/app.
   • Other methods like cheque/UPI are not supported.
4. Once you initiate the transfer, your XPayroll balance gets updated within an hour. You also receive an email confirmation once we receive the funds you have wired to our account.

If you have any queries, raise a

Funds not Updated

Balance updates can be delayed if:

• Funds are transferred using NEFT/RTGS during non-banking or bank holidays.
• There is an error in the beneficiary details in the bank account number/IFSC.

If you have transferred funds to XPayroll and your balance does not reflect the amount, raise a

• Beneficiary account details.
• Date/Time of transfer.
• Amount transferred.
• UTR number.

Make Payroll Payouts

After you

Payout Modes

XPayroll by default uses IMPS for any payout. IMPS is available 24/7 and works on all days, irrespective of whether it is a bank holiday or a weekend.

However, the payment mode switches to NEFT automatically in the following cases:

• If the payment amount is more than ₹2,00,000.
• If the organisation has overridden the default settings.
• If your employee has chosen NEFT transfers under their

  Payments Information

  setup.

If a money transfer has been made using NEFT when NEFT is unavailable, the transfer remains in the Pending status until NEFT is available again.

Modify Narration

When initiating the payout, we pass your company's name in the narration and cannot control what is else displayed on the beneficiary's account statement.

To improve your payment narration, switch your payment method to NEFT by navigating to Settings → Payments & Compliance. This improves the narration issues with some beneficiary banks.

You can also sign up for a

Check Payment Status

XPayroll administrators can check the payment status on the Dashboard.

1. Log in to the

   XPayroll Dashboard

   .
2. Navigate to Reports → Ledger and view the report.

Here you can find an entry for the salary/contractor payment you have made through XPayroll.

You can identify a failed payment in the following ways:

• The entry is not in the Ledger. This means that no payment was made through XPayroll.

• The entry is present. In such cases, check the status column:

  Status	Description
  Pending	The payment has not yet been completed by XPayroll.
  In Progress	The payment has been made, but XPayroll is awaiting confirmation from the bank that it is completed. This occurs when: Payment was made during non-banking hours/bank holiday. There are bank server issues.
  Success	Payment has been made, and the bank has confirmed that it has been completed.
  Failed	The payment could not be completed for some reason.

Whenever a

No Credit after Payment Success

If the payment status is Success but the beneficiary has not received the funds, wait until 3 working days for the transfer to complete.

• This happens rarely due to issues within the banking system.
• After 3 days, you either receive the funds or the payment fails, post which you can retry the payment.

Payment Failure Reasons

A Payment can fail for several reasons such as:

• Account information errors. Either the bank account number or IFSC was invalid.
• Issue with the sender/recipient bank.
• Issue with NPCI.
• Unknown problem somewhere in the banking system.

When a payment fails, you can either:

• Retry the payment with the link sent to your registered email.
  The organisation's administrators and the recipient receive an automated email from XPayroll when a payment fails. It has the payment details, reason for failure, troubleshooting steps and a link to retry the payment.
• Check in Reports → Ledger to re-attempt the payment.

You need not make a new payment in case of failure. You can re-attempt the same payment.

Invoices

Invoices are generated against payouts and charges in XPayroll. To find your invoices:

1. Log in to the

   XPayroll Dashboard

   .
2. Go to Reports → Ledger.
3. Filter the results using Type : Razorpay Charges.

All the invoices are hyperlinked sent to the admin's email. Check your spam folder if it is not visible in your primary inbox.

Invoice Failure

As per government regulations, GSTIN invoices must be registered at the GSP portal from January 1, 2021. This is to validate your GSTIN with the place of supply. If they do not match, XPayroll does not generate an e-invoice.

To resolve this, you can either:

• Update your GSTIN to reach your place of supply.
• Remove your GSTIN and get a regular invoice. You cannot claim any GST credit using these invoices.

Contractor Payments

When you pay

RazorpayX Payroll customers are charged for each contractor payment made.

• For transactions up to ₹25,000, customers will be charged ₹5 + GST per payment.
• For transactions more than ₹25,000, customers will be charged ₹10 + GST per payment.

Related Information

• Account Setup Guide

• Statutory Compliance