RazorpayX Payroll Data Security and Customer Support | RazorpayX Payroll

Your data with RazorpayX Payroll is safeguarded by the following measures. We are accredited with robust certifications and we enforce strict pratices to keep your organisation secure. In case of queries, you can reach out to us via the

support channels

listed below.

Data Security

XPayroll offers the following data security measures.

User Access & Controls

RazorpayX Payroll enables user-based access. This means we offer department, location, and custom attribute-based controls. This ensures that a user can only access data relevant only to their team.

For example, an HRBP will only be able to access salary data of employees under their purview.

SOC 2 Compliant

RazorpayX Payroll is SOC 2 compliant. This certification signifies our adherence to the highest standards of data security, availability, and confidentiality.

Two-Factor Authentication (2FA)

To ensure security beyond passwords, RazorpayX Payroll incorporates Two-Factor Authentication (2FA). This additional layer of authentication ensures that unauthorised individuals are barred from accessing your accounts.

Single Sign-On

With the Google Single Sign-On (SSO) feature on RazorpayX Payroll, we enhance user access efficiency and security. SSO simplifies access to RazorpayX Payroll through a unified login, reducing password fatigue for employees.

This not only enhances productivity but also strengthens data security by eliminating the need for multiple credentials, which ensures a hassle-free and secure user experience.

Customer Support

We provide a prompt and personalised assistance throughout an organisation’s payroll journey on RazorpayX Payroll.

Dedicated Account Manager (AM): Your AM is well-versed in your specific Payroll setup, providing proactive support, addressing concerns, and ensuring optimal utilisation of RazorpayX Payroll's capabilities.
Agile Chat and Email Support: Our payroll experts promise you with real-time assistance, clarifications and solutions to your queries to ensure uninterrupted operations.
Additional Service - Dedicated Implementation Manager: For an extra layer of assistance during the implementation phase, a dedicated Implementation Manager is available at an additional cost. This specialist ensures a smooth onboarding process, guiding you through setup, configuration, and your first Payroll.

About Data Security & Support