COD Orders Review Workflow
Configure workflows to automate the actions on the COD orders based on the RTO risk level using Razorpay Magic Checkout
Reviewing and acting upon COD orders manually can be time consuming. With the automation feature, you can configure workflows to approve, hold or cancel COD orders based on the RTO risk levels.
Watch Out!
You can access the COD Orders Review Workflow feature only if you opt for
.Follow the steps given below to configure the COD review workflow:
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Log in to the
. -
Navigate to Magic Checkout → COD Orders.
Handy Tips
COD Orders section will appear only if you opt for the manual review of COD orders.
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Click Automate now. This redirects you to the COD Review Workflow field in the Settings section.
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Select the Type of RTO risk and its corresponding action from the drop-down list.
Watch Out!
- You can only assign one action to each specific Type of RTO risk. For example, if you identify a risk as High and choose the action to Cancel the order to handle that risk, you cannot add any additional actions for that specific type of risk.
- However, you can use the same action, such as Cancel the order for multiple types of RTO risks, such as Medium risk.
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Click + Add more conditions to add more types of RTO risk and its corresponding action if required.
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Click Save settings.
Follow the steps given below to edit the conditions:
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Log in to the
. -
Navigate to Magic Checkout → Settings.
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Select the platform of your ecommerce website from the drop-down list and click Next.
Handy Tips
This feature is available for your Custom ecommerce platform,
and . -
Click COD Review Workflow.
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Click Edit to modify the conditions based on your requirement.
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Click Save settings.
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