About Manual Review of COD Orders
Manually review COD orders with Razorpay Magic Checkout and take necessary actions based on our recommendations post-order placement to reduce RTOs.
You can manually review COD orders and take necessary actions based on our recommendations post-order placement to filter out potential RTOs.
- Manually review COD orders to filter out potential RTO orders.
- Take necessary actions on COD orders based on the insights.
- Evaluate orders on priority based on the risk levels.
Follow the steps given below:
-
Log in to the
. -
Navigate to Magic Checkout (under PAYMENT PRODUCTS) → Settings.
-
Select the platform of your e-commerce website and enter the relevant details. Click Next.
-
Navigate to RTO Settings and enable Manually review COD orders.
Watch Out!
You can either opt for the automated option by enabling COD intelligence or manually review COD orders.
-
Enter the required details based on the platform of your e-commerce website to align your actions performed on the Razorpay Dashboard with your e-commerce platform.
No additional configuration is required to enable manual review. -
Click Enable manual review.
The COD option is enabled for all customers. You can now review the COD orders and take the necessary actions.
Once you enable manual review for orders, navigate to COD Orders → Review Orders on the Razorpay Dashboard. Under this section, you can review all the COD orders and take relevant actions. The list gets populated with orders as and when customers place an order for COD.
- You can view the Razorpay Order ID, Receipt, Date when the order was placed and RTO risk level.
- Click on a particular Order ID to view the Risk Reasons, recommendations and Customer Details.
Based on the Risk Reasons and our recommendation, you can take the following actions:
There are no changes in the order. It indicates that you have reviewed the order but chose not to take action. Click the approve icon to approve the order.
You can cancel the order based on the risk level and our recommendation. For example, if we have noticed a high return behavior associated with this order; we recommend canceling the order. The order status will change to cancelled on the COD orders tab and your
. Click the cancel icon to cancel the order.
It indicates that you have reviewed the order but have not decided what action to take. For example, if the address on order is incorrect, you might want to contact the customer and clarify the details. You can put the order on hold, review the order post clarification and decide if you want to approve or cancel the order. Click the on hold icon to put the order on hold.
You can view the orders in the respective tabs, Approved Orders, Canceled Orders and On Hold Orders.
Based on the action on the Razorpay Dashboard, the order status changes on your e-commerce platform as well.
Refer to the order states given below:
| Action on Razorpay Dashboard | Status on WooCommerce Dashboard |
|---|---|
| Approved Orders | Processing |
| Canceled Orders | Failed |
| On Hold Orders | On hold |
Was this page helpful?