Convert COD Orders to Prepaid
Send your customers a Conversion Link via WhatsApp to convert COD orders to prepaid with Razorpay Magic Checkout.
Cash on Delivery transactions are popular in India. However, they can result in a higher return rate due to less customer commitment.
With Magic Checkout, you can urge customers who chose cash on delivery while placing an order to convert to prepaid by offering discounts or incentives post-order placement. You can do this by sending your customers a conversion link via WhatsApp to convert COD orders to prepaid.
Dependencies
This feature is available only if you use
or (v4.3.5 and above) plugin.-
Increase Order Commitment
Since customers have already paid upfront, prepaid orders reduce the likelihood of cancellations or returns. -
Reduce RTO
Customers who invest their money are more likely to be satisfied with their purchases, leading to a decrease in RTO orders. -
Streamline Operations
Shifting to prepaid orders simplifies order fulfillment, reducing operational burdens and errors associated with cash handling and returns management. -
Enhance Customer Trust
Offering discounts or incentives for prepaid orders builds customer trust and loyalty, fostering a positive brand impression and increasing the likelihood of repeat purchases.
Follow the steps given below:
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Log in to the
. -
Navigate to Magic Checkout (under PAYMENT PRODUCTS) → Settings.
-
Click Convert COD to Prepaid.
Manually Review COD Orders
The Enable conversion for field will appear if you enable the
feature. The COD conversion will be based on the type of RTO risk.
-
Enable Discount to add a flat or percentage discount to the total COD order amount. Adding a discount increases the probability of conversion by up to 30%. Select the type of discount you want to apply:
Watch Out!
Discount applied on the order amount excludes shipping and COD fee.
In this type, a fixed amount is deducted from the original amount. -
Select the Order conversion validity based on your requirement. Customers will not be able to convert COD orders to prepaid post validity. For example, if you set the order conversion validity to 15 minutes, customers cannot convert COD orders to prepaid 15 minutes after sending the conversion link.
Handy Tips
We recommend setting the order conversion validity below your average shipping start time. Customers should not be able to convert COD orders to prepaid after the order is shipped.
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You can convert order on WhatsApp message, Order status page and Both WhatsApp message & Order status page. Customers will receive the conversion link on WhatsApp, Order status page or both based on your selection.
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Click Save settings.
WooCommerce API Credentials
If you are a WooCommerce user and have not opted for the
feature, you must provide your WooCommerce API credentials to enable us to send the conversion links to your customers.
After you send the conversion link to your customers, you can filter the search by Order Id and track the conversion status on the
. Navigate to Magic Checkout → COD Order Conversion.
The table below lists the various conversion states and their descriptions:
| Status | Description |
|---|---|
| Conversion Link Sent | Indicates that the conversion link is sent. |
| Converted To Prepaid | Indicates that the customer successfully converted the order to prepaid. |
| Auto Expired | Indicates that the link expired based on the order conversion validity (expiry time). |
| Manually Expired | Indicates that you manually expired the link from the Dashboard. |
| Failed To Send Link | Indicates that the link is not sent to the customer due to technical issues or since the customer is not on WhatsApp. |
Conversion Link Sent State
When the link is in the Conversion Link Sent state, you can choose to expire the link manually. Follow the steps given below:
- In the COD Order Conversion tab, select the Order Id for which you want to expire the conversion link.
- Under Actions, click the clock icon.
- Click Expire Link to confirm your action.
Following is how the conversion link appears on:
You can change the business name displayed on the WhatsApp message to a name that your customers are familiar with. For example, if Acme Corp's official business name is XYZ Technologies, but customers know them as Acme Corp, we recommend using Acme Corp as the display name.
- Log in to the and navigate to Account & Settings.
- In the Business settings section, select Account details.
- Click Edit and modify the name.
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