API ReferenceIntegrationsKnowledge Base

Disputes - Dashboard Actions

You can view the list of disputes raised against transactions and choose to accept or contest it. Know more about dispute process flow. Subscribe to various webhook events related to disputes.

View Disputes🔗

You can view disputes using the Razorpay Dashboard or APIs.

View Disputes Using Dashboard🔗

Watch this video to see how to view dispute details from the Razorpay Dashboard.

To view disputes:

  1. Log into the Razorpay Dashboard.

  2. Select Transactions from the left menu and click the Disputes tab.

  3. A list of all the disputes is displayed.

  4. Click a Dispute Id to view the details of the order.

View Disputes Using APIs🔗

  • View all the disputes raised by your customer using this API.
  • View the details of a dispute by providing the dispute id using this API.

Subscribe to Webhook Events🔗

Subscribe to webhook events available for disputes to get notifications.

To subscribe to webhook events:

  1. Log into the Razorpay Dashboard.
  2. Navigate to Settings > Webhooks to subscribe to any of the following events:

The table below lists the webhook events available for disputes.

Webhook Event

Description

payment.dispute.created

Triggered when a dispute is raised by the customer's issuing bank against a payment.

payment.dispute.won

Triggered when a merchant has won a dispute against a payment.

payment.dispute.lost

Triggered when a merchant has lost a dispute against a payment.

payment.dispute.closed

Triggered when a dispute is closed.

Know more about webhooks and check the sample payloads.

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