In case the goods or services have been provided to the customer, you can contest the dispute and submit the proof of deliveries, invoices or any other authorised proof of product/service delivery as evidence.
Watch this video to see how to contest disputes and submit evidence from the Razorpay Dashboard.
To contest disputes:
Log into the Razorpay Dashboard.
Select Transactions from the left menu and click the Disputes tab. A list of all the disputes is displayed.
Click a Dispute Id. The dispute details appear on the right as shown:
Click Contest & upload evidence.
You can choose to contest the dispute for the full payment amount or a partial amount. To contest for partial Amount, click Edit and enter the amount you want to contest.
In the Explanation field, provide the reason why the dispute is invalid.
In the Supporting Evidence section, select the evidence type in the Add Document field and upload the document. You can upload multiple documents to support your claim. The supported document types are: PDF, PNG and JPG.