Frequently Asked Questions

Find answers to the frequently asked questions about Razorpay Payment Disputes.

1. How do I get informed if a customer has raised a dispute?🔗

You will receive an email notification when a dispute is created. Additionally, you can subscribe to Webhook Events. Know more about notifications related to disputes.

2. How do I contest disputes?🔗

You can submit evidences to contest disputes. Know more about submitting evidence.

3. How are disputes handled for international payments?🔗

For a dispute raised for international payment, the amount deducted from your account will be based on the currency conversion rate of the day when the dispute was created. The currency conversion rate is dependent on the rate charged by processing banks. This conversion rate may vary from that on the day when the payment was created. Know more about submitting evidence.