Frequently Asked Questions

Find answers to the frequently asked questions about Razorpay Payment Disputes.

1. How do I get informed if a customer has raised a dispute?🔗

You will receive an email notification when a dispute is created. Additionally, you can subscribe to Webhook Events. Know more about notifications related to disputes.

2. How do I contest disputes?🔗

You can submit evidences to contest disputes. Know more about submitting evidence.

3. How are disputes handled for international payments?🔗

For a dispute raised for international payment, the amount deducted from your account will be based on the currency conversion rate of the day when the dispute was created. The currency conversion rate is dependent on the rate charged by processing banks. This conversion rate may vary from the day the payment was created. Know more about submitting evidence.

4. My card details are saved on Razorpay. How do I remove it?🔗

If you wish to remove your details, you can:

  • Click on the link Manage your cards link received in the email.
  • Visit Saved Cards Portal to update or delete your saved card details.

5. How do I open a dispute with a seller when a purchase goes wrong?🔗

At Razorpay, we aim to deliver smooth and hassle-free transactions, but in rare cases, disputes may occur. As a payment solutions provider, we suggest that you (the buyer) contact the merchant (or seller) as early as possible to resolve any issues regarding your order. We have often found that prompt and clear communication is the key to a speedy resolution. Know more aboutdisputes.

6. Does Razorpay intervene to resolve a pending dispute between a buyer and a seller?🔗

As a first step, we strongly recommend that customers initiate direct communication with the seller to resolve issues about a specific order. If you do not get a satisfactory response or no response, you can then raise a chargeback with your bank as a second option. These chargebacks will be raised with Razorpay by your bank and we will assist in amicably resolving the issue.