Following is the list of the documents that you are required to submit as proof of evidence while contesting a dispute:
- Explanation letter from you
- Customer's recall letter
- Order or service confirmation
- Refund confirmation
- Order or service cancellation
- Delivery proof
- Shipping proof
- Access activity log (any server or activity logs that prove that the customer accessed or downloaded the purchased digital product)
This is not a complete list!
The list as mentioned above is not a complete list. The actual list of documents required as proof of evidence depends on the customer's issuing bank.