The Dispute entity has the following fields:
stringUnique identifier of the dispute generated by Razorpay.
stringIndicates the type of entity. In this case, it is
stringUnique identifier of the payment against which the dispute is created.
integerAmount, in currency subunits, for which the dispute is created.
string3-letter ISO currency code associated with the amount. Know more about the
list of supported currencies.
integerThe amount, in currency subunits, deducted from your Razorpay current balance when the dispute is
lost. This amount will be 0 unless the status of dispute is updated to
Know more about different states of disputes.
stringUnique identifier of the dispute provided by the gateway.
stringCode associated with the reason for dispute.
stringReason for raising the dispute.
integerTimestamp (in Unix) by which a response should be sent to the customer.
stringThe status of the dispute. Possible statuses:
open: Indicates that the dispute has been created.
under_review: Indicates that the dispute is being reviewed by the issuing bank.
won: Indicates that the bank has accepted the remedial documents and you have won the chargeback.
lost: Indicates that the bank did not accept the remedial documents and you have lost the chargeback.
closed: Indicates that the fraudulent transaction is closed after you either provided the details of the transaction or make a refund to the customer. This is seen in fraudulent transactions only.
stringPhase that is associated with the dispute. Possible values:
fraud: A dispute raised by the bank when it suspects a transaction to be fraudulent based on the risk analysis.
retrieval: A request initiated by the customer with their issuer bank for additional information about a transaction.
chargeback: A refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.
pre_arbitration: A chargeback that you have won is challenged by the customer for the second time.
arbitration: A chargeback that you have won is challenged for a third time by the customer and the card networks directly get involved.
stringSuggestion added by Razorpay for you to follow.
integerTimestamp (in Unix) when dispute was created.