Your Support Tickets

Track Status of Open Tickets

You can view only those tickets that were raised using the Razorpay Dashboard. To track the status of your open support tickets:

1. Log in to the

   Razorpay Dashboard

   .

2. On the left navigation, click Accounts & Settings.

3. Navigate to Business settings → Support Tickets.

4. A list of the last three tickets in open status pops up. Click on the ticket ID to view details.

   

5. You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click Send a Reply.

   

Raise New Support Tickets

Watch this video to see how you can raise support tickets.

You can create a new support ticket from the Razorpay Dashboard.

To raise a new ticket:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Help & Support.
   
3. Check the FAQs for common concerns. If the FAQs can not resolve your concern, click Contact Us.
4. You have the following options in the Contact Us section:
   • Create ticket: Check existing queries or raise a new support ticket.
   • Chat or Request for callback: Start a live chat with us or request a callback for quicker resolution (selected users only).
   
5. Select the nature of the request. Check out the existing information before raising the ticket. If you do not find relevant information, please explain your issue, attach relevant documents or screenshots if possible, and click Create support ticket.
   

Our Support team will get back to you at the earliest. However, reply to the same ticket in case of a follow-up instead of raising a new ticket.