Payments

Dashboard

Account Settings

Support Tickets

Your Support Tickets

Raise a support ticket and view details of existing tickets raised by you on the Razorpay Dashboard.

Under the Support Tickets tab, you can track the tickets raised by you on the Razorpay Dashboard. This makes it easier to find the tickets and saves time spent on searching for ticket details in your emails.

Handy Tips

  • Only the last three tickets in Open state are displayed. Closed tickets do not appear here.
  • The Support Tickets tab is available for both Live and Test modes of the Razorpay Dashboard.
  • Only Owner and Admin can raise support tickets using this tab.
  • You can view only those tickets that were raised using the Razorpay Dashboard.

Track Status of Open Tickets

You can view only those tickets that were raised using the Razorpay Dashboard. To track the status of your open support tickets:

  1. Log in to the

    Razorpay Dashboard

    .

  2. On the left navigation, click Accounts & Settings.

  3. Navigate to Business settings → Support Tickets.

  4. A list of last 3 tickets is displayed. Click the Ticket ID to view ticket details.

    Click Ticket ID to view ticket details

  5. You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click Send a Reply.

    Reply to Support Ticket

Raise New Support Tickets

Watch this video to see how you can raise support tickets.

You can create a new support ticket from the Razorpay Dashboard.

To raise a new ticket:

  1. Log in to the

    Razorpay Dashboard

    .
  2. Click Help & Support.
    Raise a Ticket - Help and Support pop-up - Razorpay Dashboard
  3. Check the FAQs for common concerns. If the FAQs can not resolve your concern, click Contact Us.
  4. You have the following options in the Contact Us section:
    • Create ticket: Check existing queries or raise a new support ticket.
    • Chat or Request for callback: Start a live chat with us or request a callback for quicker resolution (selected users only).
    Raise a Ticket - Help and Support pop-up - Razorpay Dashboard
  5. Select the nature of the request. Check out the existing information before raising the ticket. If you do not find relevant information, please explain your issue, attach relevant documents or screenshots if possible, and click Create support ticket.
    Select the topic of a new query

Our Support team will get back to you at the earliest. However, reply to the same ticket in case of a follow-up instead of raising a new ticket.

Handy Tips

A list of the last three tickets in open status pops up. Click on the ticket ID to view details.

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