Support

Contact the Razorpay Support Team for all your queries related to Razorpay products and offerings.


Customer looking for Refund
If you are a customer looking for a refund, know about customer refunds.

You get a host of resources on Razorpay Docs that offers comprehensive details about each of Razorpay products, integrations and API Reference Guide. The Razorpay Knowledge base provides answers to the most frequently asked questions related to Razorpay products.

If you are a registered Razorpay user and need help, connect with our best-in-class Support team.

Registered Razorpay Users🔗

Who is a Registered Razorpay User?
You are a registered Razorpay user if you:

  • Run a business.
  • Are a freelancer.
  • Use Razorpay products to receive payments from your end-users.
  • Make payouts for business purposes.

To contact the Razorpay Support team:

  1. Log into the Razorpay Dashboard.

  2. Click the headphone icon to open the Help and Support pop-up.

    Raise
  3. You have the following options:

    • Have a query?
      You can check existing queries or raise a new support ticket through the Razorpay Dashboard in case of any concern.
    • Chat with us
      Start a live chat with us to get your queries resolved quickly or to understand the features better.
    • Dashboard Guide
      Understand the various features available on the Dashboard with our Razorpay Dashboard guide.

You can also refer to the Razorpay Docs about the various Razorpay offerings, integrations and APIs.

Have a query?🔗

You can check existing queries or raise a new support ticket through the Razorpay Dashboard.

Raise a New Ticket🔗

Watch this video to know how to raise a ticket.

To raise a new ticket:

  1. Log into the Razorpay Dashboard.

  2. Click the headphone icon to open the Help and Support pop-up.

  3. Click Have a query?

  4. Select the nature of the request.

    Raise
  5. Select the sub-category for which you wish to raise a ticket.

    Raise
  6. Check out the existing FAQs before raising the ticket. If your concern is not addressed, then explain your issue and attach relevant documents or screenshots if possible and click Submit.

    Raise

To track the status of existing tickets, check Your Support Tickets.

Handy Tips
For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.

Chat with Us🔗

This feature is available for selective users only. If it is visible for your account, you can chat with a member of the Support Team using the Chat with us option (between 10 a.m. and 10 p.m. on all working days) for instant communication.

To start a live chat with us:

  1. Log into the Razorpay Dashboard.
  2. Click the headphone icon to open the Help and Support pop-up.
  3. Click Chat with us.
  4. On the pop-up page, select the nature of your query and start chatting with our support team.
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