Support

Contact the Razorpay Support Team for all your queries related to Razorpay products and offerings.


Customer looking for Refund

If you are a customer looking for a refund, know about

.

Who is a Registered Razorpay User?

You are a registered Razorpay user if you:

  • Run a business or are a freelancer.
  • Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.
  • Have a Razorpay ID.

Not registered yet?

To contact the Razorpay Support team:

  1. Log into the

    .

  2. Click Help to open the Help Center pop-up.

    Raise a Ticket - Help and Support pop-up - Razorpay Dashboard
  3. You have the following options in the Get in touch section:


    • You can check existing queries or raise a new support ticket through the Razorpay Dashboard in case of any concern.

    • Start a live chat with us to get your queries resolved quickly or to understand the features better.

    • You can request a callback if you have already raise a support ticket.
    Raise a Ticket - Help and Support pop-up - Razorpay Dashboard

You can also click Documentation to know about the various Razorpay offerings, integrations and APIs.

You can check existing queries or raise a new support ticket through the

.

Watch this video to know how to raise a ticket.

To raise a new ticket:

  1. Log in to the .
  2. Click the headphone icon to open the Help and Support pop-up.
  3. Click Have a query?
  4. Select the nature of the request.
    Nature of support ticket - Razorpay Dashboard.
  5. Select the sub-category for which you wish to raise a ticket.
    Sub category of support ticket - Razorpay Dashboard.
  6. Check out the existing FAQs before raising the ticket. If your concern is not addressed, then explain your issue and attach relevant documents or screenshots if possible and click Submit.
    Support ticket drafting page and Related FAQs.

To track the status of existing tickets, check

.

Handy Tips

For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.

This feature is available for selective users only. If it is visible for your account, you can chat with a member of the Support Team using the Chat with agent option (between 10 a.m. and 10 p.m. on all working days) for instant communication.

To start a live chat with us:

  1. Log in to the .
  2. Click the headphone icon to open the Help and Support pop-up.
  3. Click Chat with us.
  4. On the pop-up page, select the nature of your query and start chatting with our support team.

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