Support
If you are a business using Razorpay products or exploring Razorpay solutions, contact our Support Team for all your technical and product queries.
If you are a registered Razorpay user and need help, connect with
. Refer to for details about each of Razorpay products, integrations, like and .You are a registered Razorpay User
If you have a Razorpay User ID (Merchant ID/MID), and you:
- Run a business or are a freelancer.
- Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.
Not registered yet?
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Log into the
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Click Help for Quick actions or to Get in touch.
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You have the following options in the Get in touch section:
- : Check existing queries or raise a new support ticket
- : Start a live chat with us or request a callback for quicker resolution (selected users only)
![Raise a Ticket - Help and Support pop-up - Razorpay Dashboard](build/browser/assets/images/dashboard-support-options-new.jpg)
You can also scroll further down and click Documentation to know about the various Razorpay offerings, integrations and APIs.
You can check existing queries or raise a new support ticket through the
. Watch this video to know how to raise a ticket.- Log in to the .
- Navigate to Account & Settings → Support tickets (under Business settings).
- Click Support tickets.
- Click + Raise New Query and select the relevant topic and sub-topic.
- Enter the details of your query and Upload file if necessary. Click Create support ticket.
- Confirm your phone number. The support ticket is created and details are sent to your registered email id. Click Done.
Know how to
on the Razorpay Dashboard.Handy Tips
For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.
This feature is available for selected users only. If it is visible for your account, you can chat with a member of the Support Team between 10 a.m. and 10 p.m. on all working days for instant communication.
![Contact Razorpay Support](build/browser/assets/images/payments-support-contact-us.jpg)
- Log in to the .
- Click Help, in the Get in touch section, click Contact Us.
- Select the relevant topics and sub-topics.
- On the pop-up, click Start Chat for a live chat or Request for callback.
Customer Looking for Refunds
If you are a customer who has used one of the Razorpay products to make payments and looking for a refund, read about
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