Support

If you are a business using Razorpay products or exploring Razorpay solutions, contact our Support Team for all your technical and product queries.


If you are a registered Razorpay user and need help, connect with

. Refer to for details about each of Razorpay products, integrations, like and .

You are a registered Razorpay User

If you have a Razorpay User ID (Merchant ID/MID), and you:

  • Run a business or are a freelancer.
  • Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.

Not registered yet?

To contact the Razorpay Support team:

  1. Log into the

    .

  2. Click Help & Support.

    Raise a Ticket - Help and Support pop-up - Razorpay Dashboard
  3. Check the FAQs for common concerns. If the FAQs can not resolve your concern, click Contact Us.

  4. You have the following options in the Contact Us section:

    Raise a Ticket - Help and Support pop-up - Razorpay Dashboard

You can check existing queries or raise a new support ticket through the

. Watch this video to know how to raise a ticket.

To raise a new ticket:

  1. Log in to the .
  2. Navigate to Account & SettingsSupport tickets (under Business settings).
  3. Click Support tickets.
  4. Click + Raise New Query and select the relevant topic and sub-topic.
  5. Enter the details of your query and Upload file if necessary. Click Create support ticket.
  6. Confirm your phone number. The support ticket is created and details are sent to your registered email id. Click Done.

Know how to

on the Razorpay Dashboard.

Handy Tips

For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.

This feature is available for selected users only. If it is visible for your account, you can chat with a member of the Support Team between 10 a.m. and 10 p.m. on all working days for instant communication.

Contact Razorpay Support

To start a live chat with us:

  1. Log in to the .
  2. Click Help & Support and click Contact Us.
  3. Select the relevant topics and sub-topics.
  4. On the pop-up, click Start Chat for a live chat or Request for callback.

Customer Looking for Refunds

If you are a customer who has used one of the Razorpay products to make payments and looking for a refund, read about

.


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