Support

If you are a registered Razorpay user and need help, connect with

Razorpay Support team

. Refer to

Razorpay Docs

for details about each of Razorpay products, integrations, like

Payment Gateway

and

API Reference Guide

You are a registered Razorpay User

If you have a Razorpay User ID (Merchant ID/MID), and you:

Run a business or are a freelancer.
Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.

Not registered yet?

Contact Razorpay Support

To contact the Razorpay Support team:

Log into the
Razorpay Dashboard
.
Click Help for Quick actions or to Get in touch.
You can perform the following actions directly from the Quick actions section:
You have the following options in the Get in touch section:
- Create support ticket
  : Check existing queries or raise a new support ticket
- Contact Us
  : Start a live chat with us or request a callback for quicker resolution (selected users only)

Raise a Ticket - Help and Support pop-up - Razorpay Dashboard

You can also scroll further down on the pop-up and click Documentation to know about the various Razorpay offerings, integrations and APIs.

Create Support Ticket

You can check existing queries or raise a new support ticket through the

Razorpay Dashboard

. Watch this video to know how to raise a ticket.

To raise a new ticket:

Log in to the
Razorpay Dashboard
.
Click Help. In the Get in touch section, click Create support ticket.
Select the relevant topic and sub-topic.
If your concern is not addressed in the given information, click Create support ticket.
Enter the details of your query and Upload file if necessary. Click Create support ticket.
Confirm your phone number. The support ticket is created and details are sent to your registered email id. Click Done.

Track Status of Existing Tickets

Check

Your Support Tickets

Handy Tips

For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.

This feature is available for selected users only. If it is visible for your account, you can chat with a member of the Support Team between 10 a.m. and 10 p.m. on all working days for instant communication.

To start a live chat with us:

Log in to the
Razorpay Dashboard
.
Click Help, in the Get in touch section, click Contact Us.
Select the relevant topics and sub-topics.
On the pop-up, click Start Chat for a live chat or Request for callback.

Customer Looking for Refunds

If you are a customer who has used one of the Razorpay products to make payments and looking for a refund, read about

Customer Refunds