Razorpay provides enhanced security and protection through 2-step verification for all users of the Dashboard.
Normally, to log into the Dashboard, users enter their email address and password. When 2-step verification is enabled on an account, they are prompted to enter a one-time password (OTP) after this. The OTP is sent to their registered mobile number.
By setting this additional layer of security, you can ensure that only the intended user has access to your Dashboard, thus preventing malicious attacks or misuse of your sensitive business data.
Team 2-Step Verification: To learn how to enable 2-step verification for your entire team, refer to the Manage Team section.
To enable 2-step verification only for your account:
- Log into your Dashboard.
- Navigate to My Account → Profile.
- Enable the 2-Step Verification option.
- Enter the OTP sent to your registered mobile device.
- Enter your account password and confirm.
You have now set up 2FA for your account only.
The short animation below shows you how to enable 2FA for your account only.
What to do if a user account is locked?
If a user enters the wrong OTP 9 times, their account will be locked for security reasons. In such scenarios, the user should contact their respective account owner. The account owner can unlock the users' accounts.
What to do if a user loses their mobile device?
If a user loses their mobile device, they should reach out to their respective account owner. The account owner can Invalidate 2FA for the user, that is reset 2FA for the user. The user will be asked to enter their mobile number the next time they log into the Dashboard.
The short animation below shows you how the owner can reset 2FA for a team member.
What to do if the account owner is locked?
If you are the account owner and have entered the wrong OTP 9 times, your account will be locked for security reasons. In such scenarios, contact our Support Team to Reset 2FA for your account.
What to do if the account owner loses their mobile device?
If you are the account owner and have lost your mobile device, contact our Support Team to Reset 2FA for your account.