Status details are sent as part of the fetch payout API response and webhook payloads. You can also check the status details on the
queuedand terminal states like
failed. The details will include payout clearance SLA and why payout is in
processingstate. A payout update webhook is fired every time an attribute in status details changes.
You can check status details of a payout to know why it is in the
processing state. It maybe due to:
- NEFT/RTGS off hours
- Partner bank or beneficiary bank issues
- Other bank or server issues
You can use this information to keep your beneficiaries informed.
- The status details object in the payouts' API response gives details about the exact reason for a payout state and the next steps to be taken. Please share this information with your developers.
- You can subscribe to daily reports to receive a detailed document on the status, reason for status and SLA for the payouts in