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Initiate Refund - Linked Account Dashboard

The Linked Account users can initiate a refund for individual transactions levels or in batches from the Linked Account Dashboard. They can also make full and partial refunds to the customers.

Use Refund Credits๐Ÿ”—

By default, refunds are processed using the Linked Accountโ€™s unsettled balance. However, Razorpay Route provides the option to use a Refund Credits pool to process these transactions, instead of the existing unsettled balance.

The Linked Account holders must send an offline request to you to use Refund Credits. Upon gaining access, funds can be transferred to the Refund Credits pool through the account number that you share.

Once enabled, only Refund Credits can be used to process refunds. The Refund Credits can be seen on the Reversals screen as shown below:

You can initiate the following types of refunds from the Linked Account:

Individual Refunds๐Ÿ”—

Watch this video to see how to initiate a refund for an individual transaction.

To issue an individual refund:

  1. Log into the Razorpay Dashboard and click the Route menu.
  2. Go to the Transfers tab.
  3. Select the Refund to Customer option.
  4. Enter the refund amount and add a description in the Notes field.

Full Refund๐Ÿ”—

To initiate a full refund:

  1. Enter the full transaction amount.
  2. Click Create Full Refund.

The screen appears as shown below:

Partial Refund๐Ÿ”—

To initiate a partial refund:

  1. Enter an amount lower than the total transaction value.
  2. Click Create Partial Refund.

The screen appears as shown below:

Batch Refunds๐Ÿ”—

Using Batch refunds, you can process a large volume of refunds from the Linked Accounts Dashboard.

To initiate batch refunds:

  1. Download the Batch Refund Format - Click the download button to obtain the .csv format, wherein the transaction details can be entered.
  2. Enter the necessary information in the file.
  3. Upload the Batch Refund Format - After entering all the necessary details, upload the file.

Once uploaded, if the funds are sufficient, the batch file is processed.

Watch Out!
While performing batch refunds, the Linked Account user must ensure that the refund amount is entered in paise and not in INR.

Process Batch Refunds๐Ÿ”—

After the batch refund is processed, you can download the output file to view the reversals. In case some of the batch records were not processed, an error is displayed for such records. You may then attempt a repeat refund after handling the errors.

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